No charts available for the selected date range...

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  • Problem
  • Updated 1 month ago
Recently I migrated from "AcuRite AcuLink" to "Acurite Access".
I have 5-in-1 sensor connected to that and on "old days" all things worked perfect - station worked perfect and widget on my smartphone showen me the actual conditions of the weather.
On demand I also could see the charts by smartphone and/or WEB. 

When the new AcuRite Access" was connected, the first time all looked and worked Ok, but during last two weeks I can't see the charts for "Today", "24 hour", "Year" and "All time" options (on that case there is a message "No charts available for the selected date range." appeared instead of the charts).
When I select the ranges "7 days" and "31 days" all working Ok (the charts are shown).

Please see print screens for each case below.

Any idea how to fix this issue? 

Photo of Vasili Gogoladze

Vasili Gogoladze

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Posted 2 months ago

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Photo of AcuRite Rachell

AcuRite Rachell, Employee

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Hello Vasili,

When replacing the smartHUB with the AcuRite Access, your historical data does not transfer.  My AcuRite will only let you chart 31 days data.  I can see the charting is functioning as designed now. Please let us know if you have any other questions. Thank you.