No chart data available.

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  • Problem
  • Updated 5 months ago
My 5in1 sensor seems to be working but for a week Im not seeing any new chart data on monthly and no data on daily and weekly. It says no chart data available.
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Doug Blodgett

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Posted 2 years ago

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AcuRite Jennifer

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Hello Doug,

You should now be able to see the charts & details on My AcuRite. This has been corrected. Please let us know if there is anything further we can assist you with. Have a good day!
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jfrouette

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jennifer check my post called "No charts available for the selected date range."
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AcuRite Jennifer

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Hello jfrouette,

The reason you are seeing that message is because your sensors are offline. If they are not transmitting then you will not see charts & details. What are the lights doing on your smartHUB currently?  The lights should function as follows: The left blue light is a network status light. It should flash for 1 second each time a reading is sent otherwise it will be steady. The right hand light should be solid steady. please power down your router, and smartHUB. Unplug the Ethernet cable from the router as well. Keep them unplugged for about 2 minutes. After the 2 minutes power up the router, and wait for it to get online. Once online go ahead and plug the Ethernet cable in, and power up the smartHUB. You may also need to bring the sensors next to the smartHUB to get them transmitting again. Thank you. Have a good day!
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Andrew Dubas

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I have the same issue. My USB is connected, the hub shows connected and sending data but no data in on myacurite... Says "no charts available". I also get "no charts available for the selected date range" in the IOS app
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AcuRite Rachell, Employee

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Hello Andrew,

We see you are currently updating on My AcuRite.  What date range are you trying to view in the Charts and Details?  Thank you and have a great day!
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Andrew Dubas

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It wasn't showing any data at all. Something changed and there is now some data there which is good. Is it supposed to be real time? It seems to be behind. Is there a way to get real time data from my weather sensor with the IOS app?
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AcuRite Jennifer

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Hello Andrew,

We are currently experiencing a lag on My AcuRite due to the holiday rush. We do expect the data to go back to normal once the holiday rush is over. Thank you. Enjoy your day!
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CLJ

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The new HUBS look like they are working out of the box... but they are not.  The Acurite website shows the old HUB ID.  There is no way to modify the ID, so I deleted the hub listed on their website and created a new hub with the new ID and then pointed it to the weather station.  It works great now.  It shows chart data as well as it is now reporting correctly to Weather Underground.
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ARP

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I am having a similar issue.  For the first couple of days the dashboard showed nothing, then all of a sudden yesterday the weather data showed up.  Now it is showing incorrect data, meaning, different than what the indoor display is showing.  I am not using Smarthub, just USB connection.  Any ideas?  Thanks in advance.
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AcuRite Rachell, Employee

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Hello ARP,

We are currently investigating this issue.  We apologize for the inconvenience this may cause you. We will get this issue resolved.  Thank you and have a great day!
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Tom Gigliotti

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I have the same issue.  I think it's been like this for about a week.
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CFNeumann

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one of my sensors is having this issue, and it has been a week or so.  all of the others show data.
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CptZenon

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I'm having a similar problem seeing the charts in the Android App and on myacurite.com. It is showing current data, but how do I know if it is actually current? It would be nice if there was a "last updated" field. Is your system still having problems, or has it been resolved?
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AcuRite Jennifer

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Hello CptZenon,

The information should be updating in 5 minute intervals. This is how you will know if your transmitting because you will have 5 minute time stamps on the charts & details. If you have intervals longer than 5 minutes then you are missing transmissions.  Thank you.
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James Chebra

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I am having the same issue 
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AcuRite Jennifer

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Hello James,

We can see that you are currently offline. In order to get charts & details you need to be transmitting online. We would recommend power cycling the smartHUB and router.  Power down your smartHUB and router for about 2 minutes. Unplug the Ethernet cord from the router.  After two minutes power up the router. Plug the Ethernet cord into the router, and power up the smartHUB. Give it a minute or two, and you should start transmitting online
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James Chebra

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HI Jennifer, 
We have another conversation going in a thread that I can't find. I have a 09150M Acrrite smart hub that is not transmitting device ID is 24C86E******REMOVED BY ADMIN FOR PRIVACY******. The lights are solid blue. This is the one that was sent after the firmware update fried my last one.
(Edited)
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AcuRite Rachell, Employee

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Hello James,

Have you tried the troubleshooting steps listed above?  On the bottom or back by the plugs of the smartHUB there is a small white sticker saying QC and followed by four digits. Can you provide us with this number please?  Thank you.