No Acu-link data from Bridge

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  • Updated 2 years ago
My Acurite Bridge has been working fine and transmitting data to my Acu-link page and then shared with Weather Underground.
Now my 5 in 1 station is sending correct information to Weather Underground but the readings on My Acurite page are incorrect. Right now it is showing data for 11 P.M. when is is actually 6:A.M.
The yellow stripe on the left of the page shows the signal strength as weak even though the sensor is only 20 feet away from the bridge.
I have reset the Bridge several times. I have gone to the Acu-link page and removed the Bridge and reinstalled it. I then installed the 5 in 1 Weather station. 
Any suggestions???
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Frank

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Posted 2 years ago

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Don Lind

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Hi Frank. I've been having similar issues. I have an old but updated hub. Over the past few days I've been receiving the no data emails from WU and Acurite. WU seems to be getting sporatic data but delayed by 8 or more hours. The accurate app often shows data only from 2AM when it 10AM. I've replaced the batteries in the 5-in-one and rebooted the hub and wi-fi stuff multiple times. This has been working great since the big upgrade earlier this year. But just over the past few days the reporting has gotten really bad.

I REALLY wish there was a way to tell what the hub is doing without using network sniffers. I'm not good at Wireshark and the innards of TCP/IP. I suspect the hub is sending data to Acurite. But it's not getting processed there and forwarded to WU. But I just can't tell what's going on. A page on the hub with some diagnostic info would be nice... That's what I want for Christmas.
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AcuRite Jennifer

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Hello Don,

Thank you for the information. This is something that we will look into and see if we can get it corrected on our end. Do you have Satellite or Cable internet?  Thank you. Enjoy your day!
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Don Lind

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Hi. I have DSL. No cable is available. Satellite has low data caps. The DSL isn't great. But the DSL is working like it's been working... No better no worse... The web works and Netflix can stream...

Thanks
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AcuRite Jennifer

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Hello Don,

We are experiencing a high traffic volume on My AcuRite due to the holiday and everyone setting up their stations. We expect this to subside once we get through this holiday rush. Thank you. Enjoy your day!
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Frank

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Great reply!! Your issue appears to exactly mirror mine. I have done all that you have (rebooting hub etc.) I just can't figure out why the information going to WU is accurate but the info on My Acurite is not.
Hopefully, someone from Acurite can provide more information. 
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Ledrak

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Don I cant help you much but I have learned a couple of things. Since the upgrade in September the hub sends the info to both WU and Acurite, Acurite no longer has to resend the info.  Frank says he has a yellow (weak) signal that may not be a problem because as on here its been explained that it really should be called an average signal because its in the middle of the scale (1 - 4) but it its at the lower end of the scale and it drops to a poor signal maybe its not sending or getting through causing the loss of communication problems. Several things can cause these problems distance, building construction, electrical interference, and I'm told even some weather. Sometimes just relocating or turning the hub can change things. In order to get a good strong signal I have my hub working on a 65 foot ethernet  cable and I have no problem not sure how far you could go. Hope something here helps Happy Holidays and good luck.
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Don Lind

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Hi.

Thanks for that info. I read earlier today that the new smart hubs send directly to WU. But it sounded like the older upgraded hubs maybe didn't. For example the hubs page is still the old red and white one with no info on WU. So I'm not sure if my hub is sending directly or not. That's where an improved diagnostics page in the hub could help. It's just pretty unclear to me where the issue is. The signal from the 5-in-one is usually a 1 or 2. It's close to the distance limit. The wife doesn't really consider the smart hub to be great holiday decor haha (she's not wrong). So I'm a little limited on placement but I may do a test just to see if placement can help.

But I'm seeing contradictions in the data that is sent. The Acurite app will say the correct temp but looking at the graph, its newest data there is 8 hours old and the last data point is not the right temp. And the data does have points every 15 minutes or so. Not sure if the hub buffers stuff up sometimes and sends it later...

So that's why I'd really like to know what my updated hub is sending and to whom.

But no stress for this weekend. More important stuff to do.
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Charles R. McCullough

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Mine is doing some of the same. It shows the last update was recent but the data displayed on My Acurite is several hours behind. I show Strong signal strength, status good. Weather Underground is current and up to date. This happened before and it corrected itself after a day. But this is now going on for over two days. 
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Frank

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I am glad to hear that I am not the only one with this issue.
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Don Lind

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Yes. That.
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Ledrak

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Don  yes under the old My Backyard Weather the info was forwarded by acurite but once upgraded to myacurite all the hubs and bridges work the same way and send to both. As far as the hub not being nice to look at she is right (they always are) I located mine I the detached garage its closer to the sensor. And yes a while back acurite had a problem with some servers and it delayed some info maybe something like that is happening again.
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Frank

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Ledrak,
I believe that you are correct when you said that Acurite had a problem with some servers and they delayed info. I think that is what is happening now. I find it ironic that the data trasmitted to WU is accurate but the data posted in MyAcurite is off by several hours.
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Ledrak

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Frank that's because the info goes out to both WU and Acurite. So if Acurite has a problem it does not effect the info that goes to WU.
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Frank

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Update--I just moved my sensor back to where it had been prior to this problem. I now have a green bar on MyAcurite page. All is good with signal and batteries. I continue to update WU but MyAcurite is now 9 hours behind. I'm am more inclined to believe it is the servers at Acurite.
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Charles R. McCullough

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I have a strong signal but mine is 7 hours behind. WU is updated and works good. Must be Acurite.
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Frank

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That is exactly the same as mine. My previous post said 9 hours but it is 6 hours behind. I think you're right about it being Acurite's problem.
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Frank

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My Acurite is now 12 hours behind. I guess if I want to know the temp. right now I need to check back 12 hours from now!!
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Don Lind

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As a guess, I'm trying to reset and my password at weatherunderground.com and then re-enter it into the Acurite phone app. Again, the updates to Wu have been working great for several months now (until a few days ago). I know I haven't changed anything. But it's not clear how my upgraded hub was sending to WU.

In the app there was no password for my WU account. My upgraded smart hub's only web page has no place to configure anything (the same old red and white status page as before the upgrade).

I tried to log onto the weatheruderground web site. The logon page seemed broken. No errors and no logging on. So I used it's "reset password" functionality several times. No emails received from weatheruderground in the last 22 hours.

So maybe something is messed up there as well.

Just how does an upgraded hub know to report to WU?

I guess my next thing to try is to drag the 5-in-one right up beside the house and see what that does. The outside tower thermometer is sending to Acurite via the hub so I know that's working.

It REALLY would be nice if the hub could report on what it's actual state is. The few most recent sensor messages it's received AND where it's sending the data and if the sending is being acknowledged by WU and/or Acurite.

Sorry for the long semi-rant.
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AcuRite Jennifer

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Hello All,

We have documented your cases and will look into the issue with the lagging. We appreciate your patience and thank you for bringing this to our attention. We will provide an update when we have one available. Thank you. Enjoy your day!
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Charles R. McCullough

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Great, mine is now 12 - 13 hours behind. 
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AcuRite Jennifer

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Hello Charles,

Due to the high traffic of the holiday season and people accessing My AcuRite there is a lag currently. We expect this will be resolved once we get through the holiday. Enjoy your day!
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Charles R. McCullough

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So if things get busy my system won't work. It hasn't worked correctly now for a week. When can I expect things to start working again? Sometimes it shows 12 hours behind. Sometimes it shows no chart data available. But WU shows everything is ok. My status shows the last update was just minutes ago.
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Frank

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Charles,
I agree completely. I am totally disgusted with the MyAcurite page. It is completely unreliable and does not appear to be getting better anytime soon. 
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Frank

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Now I have no time line. Only says "No chart data available."
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AcuRite Jennifer

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Hello Frank,

Due to the high traffic of the holiday season and people accessing My AcuRite there is a lag currently. We expect this will be resolved once we get through the holiday. Enjoy your day!
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Frank

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This concerns me because if this is the problem does that mean that the cause is because of new purchases of Acurite products. If so how is this issue going to go away if there are that many new users.
I am seriously reconsidering any additional purchases.
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AcuRite Jennifer

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Hello Frank,

The cause is due to so many people setting up their smartHUB or PC connect displays. Once the users have their products set up this should correct itself and there should be no more lag. We apologize for any inconvenience. Thank you. Enjoy your day!
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Charles R. McCullough

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So mine is now showing the correct time line but the wrong temp. WU says 42.5 degrees, my indoor display says 42 degrees and My Acurite says 27.5 degrees. What is going on!
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AcuRite Jennifer

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Hello Charles,

As explained above it is due to the high volume of traffic on the site with the holiday rush. Thank you. Enjoy your day!
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Charles R. McCullough

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Boy, I can't wait until the holidays are over. My system hasn't worked for 10 days now. Maybe by Tuesday it will start magically working again. I think I would rather hear there is a problem and they are working on it. 
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Don Lind

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OK here's my update... I had two issues.

First was updates to Weather Underground.  I finally "blew away" the sharing info in the Acurite phone app and re-entered the exact same data again (yes, the station name was in all upper case and not cut/pasted, and the Weather Underground password was already correct).  That fixed the issue.  The software guys should look at why that would be... that's not good or right and because of a lack of any feedback as to why it wasn't sending, my station was "down" for a week as far as Weather Underground was concerned. 

Second was slow/behind updates to the Acurite servers... that's still going on.  Chart data is "unavailable" for today and it's 9:30AM here... so probably 10 or more hours behind... 
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AcuRite Jennifer

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Hello Don,

We are happy to hear you are transmitting to Weather Underground. The issue you are seeing on My AcuRite is a lag due to a high volume of traffic on My AcuRite. We are expecting this lag time to go down after this week and the holiday rush is over. Thank you. Enjoy your day!
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Charles R. McCullough

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Now I'm on 12 days My Acurite hasn't worked. It was lagging behind, 7 - 12 hours. Now I have no Chart Data, the wrong temp and it's only on my 5 in 1, On my tower, data and temp is correct. The 5 in 1 is still transmitting correctly to WU. Everybody can't be having these problems. It must just be a few or more would be complaining. 
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AcuRite Jennifer

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Hello Charles,

We have found that not all users are affected by this. We are sorry you are experiencing this. We expect this lag to reduce by the end of the week. Thank you. Enjoy your day!
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Don Lind

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Yep... The 5-in-1 is behind (no data today yet) but the two little towers (temp and humidity) are nicely up to date. It does seem to be just the 5-in-1 that is having trouble getting posted to Acurite... But it's posting to weather underground... Maybe this will help them figure out what is going on.
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AcuRite Jennifer

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Hello Don,

We have seen not all users and sensors are affected by this. We are expecting the lag to reduce by the end of the week as the traffic starts to die down. Thank you. Enjoy your day!
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Frank

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I am having the same issues as described. Right now the time is correct on MyAcurite but the Temperature is not. Just realized that the time is 24 hours off. The readings are from yesterday.

I am finished with MyAcurite. I have removed it from my bookmarks and also deleted the app from my phone. It is totally unreliable and unpredictable. I will use the information I am sending to Weather Underground.

For Acurite to attribute this problem " to the high volume of traffic on the site with the holiday rush" is not acceptable. This means that all of their current customers need to wait for their service to resume. That is simply unacceptable. As I said in an earlier post this issue and the reasons for it will and already has had an definite influence on future weather station purchases.

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AcuRite Jennifer

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Hello Frank,

We are sorry you feel this way. We understand your frustration. We will get this resolved as quickly as we can. Please let us know if there is anything we can assist you with. Have a good day!