No Acu-link data from Bridge

  • 1
  • Problem
  • Updated 2 years ago
My Acurite Bridge has been working fine and transmitting data to my Acu-link page and then shared with Weather Underground.
In the past 2 days I have been unable to get info to the above sites. I have reset the Bridge several times. I have gone to the Acu-link page and removed the Bridge and reinstalled it. I then installed the 5 in 1 Weather station. The Green bar to the left of the station title show that the signal strength is strong, Battery strength is normal and the status is Good.
In spit of this I am getting no data. All I get is a yellow triangle saying "No Chart Data Available".
Any suggestions???
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Frank

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Posted 2 years ago

  • 1
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Frank

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Update---The Bridge is now reporting the correct information to WU but the information on the Acu-Link page is not accurate. Right now (7:00 P.M.) the Acu-link page is displaying information from 1:00 P.M. today. 
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AcuRite Rachell, Employee

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Hello Frank,

We see your charts and details are currently up to date.  Please let us know if you see this happen again.  Thank you and have a great day!
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Frank

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Hi Rachell, 
I just returned home to find that my charts and details are now 12 hours behind. They are not up to date. I posted this in another area. (https://support.acurite.com/acurite/topics/no-acu-link-data-from-bridge-b2ybde1rqb7ol). It appears that others are still having the same issue and Jennifer has responded that the matter is still being looked into.
Can you confirm this??
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AcuRite Jennifer

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Hello Frank,

We are looking into this. It seems due to the holiday and high volume on My AcuRite there is a lag in the system. This is expected to get corrected once the holiday rush dies down. Thank you. Enjoy your day!