new smartHUB not receiving sensor data.

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  • Updated 2 years ago
I have this bundle -5-in-1 Weather Station and Outdoor Liquid & Soil Temperature Weather Environment System with My AcuRite 982WES-bundle and a few extra sensors.

I followed the installation instructions, downloaded the updates, activated the hub and created my account.  All of the sensors appeared on myAcurite, but the hub is not receiving any sensor data (blue sensor light flashes).

I checked the batteries (all good) and power cycled the HUB.  All devices are on my desk in my office.  I switched the channel on two devices from A to C.  still no sensor data.

How do I know that the 5in1 is sending signals?  No indicator light.

Seems odd that all of the sensors off line.

Does the HUB care what channel the sensors are using?  (not all sensors seem to have an ABC switch).  

Not sure if the problem is the HUB or the sensors?
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Joel Cannon

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  • lost

Posted 2 years ago

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Jack Canavera

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New devices are shown on the myacurite Devices page (tab).  They typically will show down at the bottom as available sensors.  Then it's just a matter of adding them.  I assume that you aren't seeing them there as available sensors.  Channels shouldn't be a problem since my 5-in-1 is set for B, and an additional outdoor sensor in a different location is set for C.  I see both on myacurite.  There are some sensors that aren't compatible with the smartHUB, but I'm not knowledgeable as to what those models are.  Specifically what devices and model numbers are not showing up?  
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Joel Cannon

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Jack,, thank you for taking the time to share your advice.  I got my shipment yesterday, and support is on holiday till Friday.  :-(

Yes, I added the sensors that showed up (so I figured they were talking to the HUB).

Here is the list
06044M = room temp humidity sensor
00275RM  = outdoor temp humidity monitor
06011RM = soil temp sensor
06014M = 5in1 pro
09150M = smartHUB

Playing with the smartHUB, to try and get the blue lights to change, I unplugged the power supplur and the ethernet cable for about a minute.

now all the sensors are green and have data in myAcurite.  So it appears to be working.

When I power cycled the unit before, I did not also unplug the ethernet, and that might have made some difference.
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Jack Canavera

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So at this point you see everything or are there still missing sensors?  If so which ones?  

There are issues with the smartHUB that I have found, none like yours though.  The common thread to fix a lot of problems sometimes is to unplug the hub from power for two full minutes.  I've found that shorter periods of resetting power don't always resolve issues.  Apparently it takes almost two minutes to make sure that the hub truly is void of all power.  Ethernet cable should not have done anything else for you.  I just think you may have been powered off a little longer than your previous attempt.   

Hope all goes well for you.
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Joel Cannon

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I agree that the power cord disconnect time is the primary factor - the ethernet connection may just be a red herring.

I was surprised to see the network indicator light remain solid even after removing the ethernet cable.  I understand that it is needed to have a network connection (no wifi built into smartHUB).  I was unable to make the network indicator flash, and in the process of playing with the hub, the sensors got resolved.

So now I am just trying to calibrate all the sensors to give similar readings.  I assume 1-2 degrees is not an issue.  I am using a Thermoworks digital thermometer as my reference.
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AcuRite Rachell, Employee

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Hello Joel,

We are happy to hear your system is up and running.  Please let us know if you have any other questions.  Thank you and have a great day!