New Smarthub Malfunction

  • 1
  • Problem
  • Updated 3 weeks ago

Several days ago my new smart hub stopped reporting channels b and c. A channel still works. After following all troubleshooting "fixes" several times I still have problem. I bought 2 new sensors and still have problem. Great way to sell more temp sensors. Is there any way to tell whether I have been updated with your new firmware update. Is there any way to go back if I have? I have have had no problems like this in the years before I was forced to buy your new smart hub.

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Brian Bertine

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  • severely pissed off

Posted 3 weeks ago

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George D. Nincehelser

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Neither the SmartHUB or the Access use the concept of "channels".  The A/B/C switch setting on the sensors is ignored.

You'll have to describe your problem in a bit more detail.
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George D. Nincehelser

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The A/B/C swtich settings are only used by the displays.  They are not used by the SmartHUB or Access devices and the setting is ignored.

For example you could have all of your sensors set to channel A, and the SmartHUB/Access will still be able to tell them apart.  It doesn't care about the channel setting at all.

However, setting them all to channel A might confuse your display, as it uses the switch settings to tell sensors of the same model apart. (for example 3 tower sensors).

I'm not clear on how may displays or sensors you are using, but it basically comes down to this:  You can only use 3 displays and 3 sensors associated with them using the A/B/C scheme.  If you've added more sensors (lets say 4, giving a total of 7), then an Access or SmartHUB will be able to pick up and display all 7 of those sensors regardless of their individual switch settings.
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Brett

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The -40 reading from the 5 in 1 is a symptom that the temperature/humidity sensor has failed.  Generally the sensor itself doesn't fail, the circuit board it's mounted to has.  Look at this thread:

https://support.acurite.com/acurite/topics/5-in-1-temp-humidity-repair
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Brett

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The -40 reading from the 5 in 1 is a symptom that the temperature/humidity sensor has failed.  Generally the sensor itself doesn't fail, the circuit board it's mounted to has.  Look at this thread:

https://support.acurite.com/acurite/topics/5-in-1-temp-humidity-repair
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Brett

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My post is for Bob and not related to the ABC switch.  sorry for getting the two merged together.
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Brett

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My post is for Bob and not related to the ABC switch.  sorry for getting the two merged together.
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Simon Hales

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This could also be a simple RF issue with interference on B and C. As George says the hub does not care or "listens to all channels" if you want to think of it that way. Put your sensors and display (If you have one) on Channel A and all should be OK.