new smarthub is showing no rain with 5-in-1 weather station which was working with old hub.

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  • Problem
  • Updated 4 months ago
new smarthub is showing no rain with 5-in-1 weather station which was working with old hub..
I called support number and I was 17 in the line and hung up. Looks like I should use the old hub till end of life.
Photo of Srihari Kotcherlakota

Srihari Kotcherlakota

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Posted 5 months ago

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AcuRite Rachell, Employee

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Hello Srihari,
We are very sorry for any inconvenience you have experienced trying to reach the AcuRite Support Team.  Due to the overwhelming response to the launch of the new AcuRite Access, our call volume has greatly increased. I can see you currently have a rain reading on the Access. Please let us know if the issue reoccurs. Thank you.