New Acurite Smarthub 9150m not working properly

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  • Updated 5 months ago
  • (Edited)
Installed new 9150m in December with no problems.  The system worked fine and reported temps from 3 sensors.  After a power loss, I tried restarting everything and now the system does not work.  I am at a loss to describe the situation because each day, I see a different symptom.  I have tried rebooting, re-installing, and restarting per the instructions on this Community site.  At this point, I brought the SmartHub, sensor and the router home.  The hub is connected directly to the router but the router no longer sees the connection.  If I pull the Ethernet cable from the SmartHub and plug it into my laptop, the laptop gets connected immediately.  If I plug it back into the SmartHub, the routes does not see it.  Both blue lights are on.  The router light indicates there is a connection, but the router software does not see the SmartHub.  I need some help on this or a new SmartHub.  

NOTE;  When I first lost power and restarted, the Router did show a connection with the SmartHub, but the sensor light was out.  I tried to call support but was put on hold for 30 minutes until I requested a callback.  I received a callback, but was put on hold again for anther 30 minutes until I gave up.  Please help.  
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Eric Brinsfield

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  • Disappointed and frustrated

Posted 5 months ago

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Eric Brinsfield

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Not sure when I will get a response.  I guess I will try calling again.
I have started from scratch and plugged the SmartHub into a different router and there is no network connection anymore.  I don't think it works.  
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AcuRite Rachell, Employee

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Hello Eric,
We apologize for the delay in response. I can see you were able to reach the AcuRite Loyalty Team regarding this issue.  We can see that all troubleshooting steps have been exhausted and we offered warranty service for the unit. If you have any questions or would like to continue with the RMA process, please let us know. Thank you.
(Edited)