New AcuRite Access losing connection to 5 in 1

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  • Updated 2 months ago
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I received and installed my new AcuRite Access to replace my hub. Unfortunately, daily my 5 in 1 loses connection every night for 6-8 hours. My old hub never lost connection.

Additionally I have two Outdoor Sensors and neither lose connection to the new Access.

Today, before losing connection, the temperature dropped to -40 degrees. I live in Ca And know that is not correct!

Any suggestions to get this Access working?
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Chris Kimball

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  • A

Posted 6 months ago

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Chris Kimball

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My 5-in-1 still shows -40 for the temperature and has nt connected for over a week. I tried deleting the sensor, but now it does not show up at all as available.

All of my systems worked fine with the old Hub. Only when I changed to the new Access did I start having problems. No response from AcuRite?
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AcuRite Jennifer

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Hello Chris,

We apologize for the delay in response. On the indoor display does the five in one show as -40 as well? Please try the hard reset steps below to see if that corrects the issue. If it does not please provide us with the specific model number of your five in one sensor. Lets see if we can get the five in one added back, and if we are not able to we can work on a warranty claim.  Once you get it connected to the display lets see if it is under available devices on My AcuRite befoe you take it back outside.



You want the display and sensor to be at least 3 feet from electronics such as televisions, microwaves, computers & radios. Follow the battery guidelines below:

•Verify you are using fresh alkaline batteries or lithium batteries (when temperature is below -4oF/-20oC) in sensor.

•Quality brand batteries are recommended, including Duracell, Rayovac, Energizer, or Kirkland.

•Verify batteries are fresh. The battery expiration date should be at least 6 years out. Batteries can lose 3% power or more every year in storage.

•Heavy duty, extra strength or generic / store brand batteries are not recommended for use with AcuRite products because they may cause performance irregularities due to the way these types of batteries disperse power. Each battery should not exceed 1.6 volts.

•Rechargeable batteries are not recommended for use with AcuRite products because they may cause performance irregularities due to the voltage instability of these types of batteries.

•Mixing different battery types (brands, old/new, etc.) is not recommended.

Perform a hard reset:


1.Bring both the sensor and display unit indoors side by side.

2.Remove batteries from the sensor.

3.Remove batteries from the display unit and unplug the AC adapter (if applicable).

4.Wait 2 minutes to ensure any remaining battery power is discharged from both units.

5.Change the A-B-C Channel on both the display and sensor making sure they both match.

6.Reinstall batteries in outdoor sensor first.

7.Reinstall batteries in display unit second.

8.Let the units sit within a couple feet of each other for 30 minutes when comparing for accuracy
* The display should receive the signal within several minutes.

9.After a connection has been established you may place the sensor outdoors.
*If the signal connection fails after the units are separated try a new or different location for the display unit, the sensor or both.
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Sam JS

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Same problems
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Bob

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I have the same problem, ACCESS looses connection to the 5-in 1 and 2 different temp unites, one is only 10 feet away from ACCESS.  it will lose the connection for 2 to 4 hours and then reconnect.
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Shelby Cooper

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I too have an issue with the new Acurite Access losing connection to my 5-in-1.  I purchased the Access to replace my smarthub.  The Access is on a shelf below where I have my smarthub located.  The smarthub does not have a problem maintaining the connection however, the Access loses its connection every couple of days.  I have found that all I have to do is move the Access a few inches and it reconnects.  I am not sure what the issue is with the Access but it is certainly not performing as well as the smarthub.  I have tried moving the Access to different locations in my room close to my router to see if eliminates the lost connections to the 5-in-1 but it has not made any difference. Any suggestions, Acurite?  Thanks, Shelby Cooper
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Shelby Cooper

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Jennifer, I have had issues with PC Connect as well as the Access losing connection to the 5 in 1.  It never loses connection to the indoor display, but to PC Connect as well as the new Acurite Access.  Very seldom have I had disconnects to the Smarthub that do not automatically reconnect at some point.  This is not the case with PC Connect or the new Access.  I either have to restart PC Connect or power cycle and move the Access (sometimes just slightly) to re-establish the connection to the 5-1.  Both the Access and Smarthub are located next to each other on a shelf, and the display unit for PC Connect is on the desk adjacent to the shelf where the Smarthub and Access are located (within 5 feet from each other).  I have kept multiple options for posting data to Acurite website for access with my smartphone.  I would certainly prefer to only have one method to transfer the data to the Acurite website, if it were reliable.  Fortunately the Smarthub has been more solid than PC Connect or the new Acurite Access.  
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Shelby Cooper

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Jennifer, as a follow up, the 5 in 1 sensor is mounted on a 10 ft pole about 100 feet from the smarthub, display unit and the Access.  The 3 in 1 is mounted at 41 feet on my tower and is right at 100 ft away as well.   My house is a ranch style home with wood frame construction.  Sorry I missed that info request earlier.
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AcuRite Jennifer

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Hello Shelby,

On the Access we can see both the five in one, and three in one have excellent signal strength. The smartHUB shows a poor signal strength for the five in one and strong signal strength for the three in one 41 feet. The Pc Connect shows a strong signal strength. Are you continuing to lose connection with the Access, and PC Connect? How close to electronics is the Access and Pc Connect?
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Shelby Cooper

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Jennifer,

Yes I am still losing connection with the  5 in 1 on both the Access and the PC Connect but its not nearly as often as it was a few weeks ago.  The signal strength does vary throughout the day to the sensors though, so there must be some kind of rfi coming into play.  Its interesting that the connection losses usually happen during the night when there is much less rf activity in the house.    With that being said, I do plan to replace the 3 in 1 on my tower with a new Atlas Elite when it becomes available.  I am a Skywarn storm spotter and work with our local EOC to provide live information during the storm season and faster readings on the Elite will definitely improve my reporting capabilities.  I will likely also replace the 5 in 1 with another one as its getting old and the cooling fan is grinding from age when it runs.  The EOC really likes the differential of readings from different heights that I provide to show near surface variations.   I am currently trying to redesign my home network configuration and relocate the Access, Smarthub and PC Connect to ensure there is no kind of interference.  This is a bit of a challenge with the configuration of my home but its doable.  

Technical question for you though.  What is the maximum reportable wind speed for the 5 in 1, the 3 in 1 and the Atlas Elite?

Thanks for your help and suggestions!

Regards,
Shelby Cooper
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John Z

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Shelby,

The 5n1 and 3n1 are good to 99 MPH,
Atlas Elite is spec'd at 200 MPH.
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Rich

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Same type of issue here. Upgraded to the Access from the SmartHub. Access is located in same location as old SmartHub. Seems like nightly the Access looses connection to my 5 in 1. The three other connected sensors are not affected. Going to the Access' IP address and restarting it will not correct the connection issue to 5 in 1. Only unplugging the Access for 30 seconds and plugging back in will it re-connect to the 5 in 1. Once it is re-connected, signal strength is 4 and battery is normal. I did not have these problems with the SmartHub. While some of the new features of the Access are good, this issue of losing connection to the 5 in 1 offsets any good points.
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AcuRite Jennifer

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Hello Rich,

I can see from the alerts that the connection was lost on the 12th of March. Have you lost connection since then? Did it lose connection once or is it a reoccurring loss of connection? Right now I show the five in one is online with an excellent connection. How far is the five in one from the Access? What type of construction material is the house made of? Please keep an eye on this and let us know if the problem persists.
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Cecil-Bethany Shrewsberry

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I too am having problems with the new Acurite Access.  My signal is getting lost with this new platform.  The Access is in the same location as the SmartHUB that never rarely lost a signal.  I've only had the Acurite Access about one or two months and have received notices that the signal was lost about 6-7 times.  I think I received 1 or 2 notices about the Smart HUB losing a signal in the last 4 years but that was actually because we did lose internet connection.  I wish you guys would reconsider making the SmartHUB obsolete and refund us the money we spent on this failure you have decided to launch.
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Steve Fox

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same problems here tried a lot of suggestions but have lost of signal daily on both     5 in 1 sensor and temp/humidity sensor.  Ugh all this trouble because Acurite urged me to upgrade to Access claiming better product.  Should of saved my money and upgraded to a better brand!
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Drew Shock

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Yeah they tricked us. We should have waited at least a year for them to prove the product works first. The smartHUB upgrade took them 6 months to straighten out all the issues. We should have know better.
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Sharkez

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Same issue here. I'm loosing network connectivity to the access. And mine are nowhere near me so this is a major pain. The smart hub was MUCH more reliable. Jennifer, the only thing that has changed is replacing the smarthub with this access thing. So stop asking us to mess with our homes please.
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Drew Shock

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High everyone. I comb through the forums looking for issues with the new Access. I have two of them now and in both my cases the smartHUB keeps a better connection. My Accesses will lose connections often and many times for an hour or more. Both my Accesses are closer to the 5 in 1 than my smartHUB.

It is a common problem for night time disconnect issues. So far nobody has figured out why. Acruite's only answers so far are very basic troubleshooting which most of us have done before even coming on the forum. That's why we are here, for advance troubleshooting.

Since Acurite doesn't chime in much on the real problem with the Access, I will tell you what i have found out so far.

1) You are probably better off returning the Access and switching brands. If you want to stick with Acurite wait till their new product has been out of a year to make they have worked out all the kinks.

2) It seems the Ethernet port on the Access is very sensitive to quick power outages of 6 seconds or less. It depends on your router how sensitive it will be. I recently switched routers when I went  from DSL to cable internet. With the DSL modem/router any power outage of 6 seconds or less and the Ethernet port would lose connection. The Access blue light would show it was working but the connection would be lost until I unplugged the Ethernet plug for about 5 seconds and then plugged it back in. A few times I had to remove the batteries and unplug it from the wall. With my new cable modem/router the issues only happens when the power outage is 1 second or less.

3) For me it seems the Access does better with sensors that are under 10 ft. off the ground. It seems to struggle with sensors above the roof. The smartHUB does much better with those.

For those of us whom the smartHUB works better, hopefully someone comes up with a hack that allows us to continue to send data to weatherunderground.com after Acurite kills their support for it. I can  live with it not working on the Acurite site since I never cared for the new version anyway.
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Tom

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Access is a piece of junk.  Mine never has worked. Accurite has tried to get it connected , but no luck.  It is over a month old and has never worked for more then a few minutes
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Drew Shock

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Tom I think we have come to a dead end with help from Acurite for the Access. My guess is that  Acurite has enough people who don't check their data and realize there are issues. Those are the probably the customers they want. We are just a small pain in their side, nothing to worry about.

The best you can do now is return it and move on. I figure if they had a firmware fix they would have fixed the issues by now. My guess is there is a physical problem with the Access itself and it would cost Acurite too much to fix and replace them for all us customers who have issues.

At least the smartHUB will work till next year.
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Jim Ace

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Lost signal from all my devices with access, the old smart hub works like a charm. Some of the people who back Acurtite are beta testers or get their stuff free, so they will always back them.
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Jim Ace

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I have moved on to a different brand for my weather station but still use a few AcuRite sensors around my property,  there is a loss of signal mostly at night but a few times during the day.  I tried all the suggestions but it still fails.  The old hub never loses connection I wish they would extend the old hub until they figure out the problem.  If not, time to move on.