New Acurite Access can't see 5in1

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  • Updated 4 months ago
I have a new Acurite Access 09155m and when I connect to it with HTTP I don't see any sensors. I have my 5in1 display (01536-rx) right next the Access unit on my desk and I can receive a signal from the 5in1 fine, four bars. Is this Access a defective unit?
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Posted 5 months ago

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AcuRite Rachell, Employee

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Hello John,
Please bring your sensor next to the AcuRite Access and power cycle. What is the blue light in the front and the amber and green lights on the back doing? What is the make and model of your router? When you log into your router, do you see the Access on your client list? Please power cycle your Access and router. To do this, you will unplug your Ethernet cable from the router then the adapter for the Access, you will also need to remove batteries. After this you can unplug your router. Please leave them unplugged for about 5 minutes. When you plug them back in, plug the router in first and let it completely boot up, then you can plug the Ethernet cable into the router after that the adapter for the Access. Please wait 15 minutes before trying to add the Access to the account again. Please let us know if the issue continues. Thank you.