I have a new Access, but it won’t connect. I keep getting the “Device must be connected and reporting to claim” message. I have the right MAC. Plugged directly into the the router. I can see it on the router. I can access it with the IP address I used. Light is blue, batteries in, even reset it a few times. I can’t get it to allow me to claim it. I see others have the issue too, but haven’t seen a resolution. What am I not doing right?