purchased new Access hub will not install Called Tech support on hold left number for call back received call back was to be transferred to 2nd level tech then got recording that there is a system malfunction tried to call back got same message.
Had same issue - seems like the new Access hub has a weaker antennae than the old Hub. After calling support, waiting 1:20 for a level 1 tech, then put on hold again for 45 minutes before hanging up, I went back to troubleshooting myself. I could not get the unit to register at all when put in the same location as the old Hub. My color display is right next to the hub and has good signal strength, but this thing won't pick up my 5 in 1. I had to relocate it significantly closer to the sensor, which meant extending a network cable. Disappointed that the "new" device has a shorter pickup range.
Mine started working I left the device powered on but did not attach the network cable for several hours (I forgot to attach) when I saw the orange light I plugged in the network cable and to my surprise it immediately started working. I think the problem is on the Accurite server and it’s slow to accept new devices.