New Access hub doesn't see 5-in-1 sensor

  • 3
  • Problem
  • Updated 2 months ago
New access hub doesn't see 5-in-1 sensor, but sees all the others. Display DOES show the 5 in 1.
Photo of Matthew Penn Chanin

Matthew Penn Chanin

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Posted 3 months ago

  • 3
Photo of AcuRite Rachell

AcuRite Rachell, Employee

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Hello Matt,
We apologize for the delay in response.  We can see your 5in1 is currently offline. Please bring the sensor inside and power cycle the Access. Please power cycle your Access and router. To do this, you will unplug your Ethernet cable from the router then the adapter for the Access, also please remove batteries. After this you can unplug your router. Please leave them unplugged for about 5 minutes. When you plug them back in plug the router in first and let it completely boot up, then you can plug the Ethernet cable into the router after that the adapter for the Access. Please let us know if the issue continues. Thank you.
Photo of Darren


  • 7 Posts
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I have the same issue as Matt, Access hub won't detect the 5-n-1. I have the sensor taken indoors and sat right next to the access away from any electronic device. Only way I can get it to work online, if I connect it to the pc (which I don't want to do). Nothing is working and getting frustrated.
Photo of Jim Ace

Jim Ace

  • 110 Posts
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send it back,  it's a problem many people have the same issues.
Photo of alrui


  • 88 Posts
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This is ridiculous, first were forced into this "new" device and now it doesnt plug-n-play withe my sensors??? I was concerned this was going to hppen & boy was I right. Cant connect to 5 in 1 or 2 other temp sensors!