New Access hub doesn't see 5-in-1 sensor

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  • Problem
  • Updated 2 weeks ago
New access hub doesn't see 5-in-1 sensor, but sees all the others. Display DOES show the 5 in 1.
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Matthew Penn Chanin

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Posted 4 weeks ago

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AcuRite Rachell, Employee

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Hello Matt,
We apologize for the delay in response.  We can see your 5in1 is currently offline. Please bring the sensor inside and power cycle the Access. Please power cycle your Access and router. To do this, you will unplug your Ethernet cable from the router then the adapter for the Access, also please remove batteries. After this you can unplug your router. Please leave them unplugged for about 5 minutes. When you plug them back in plug the router in first and let it completely boot up, then you can plug the Ethernet cable into the router after that the adapter for the Access. Please let us know if the issue continues. Thank you.