New 01057RM - Indoor Humidity Stuck

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  • Updated 4 months ago
I setup a 01057RM a couple of weeks ago and the indoor humidity hasn't moved from 1%.  Any ideas?
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Tom

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Posted 5 months ago

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AcuRite Jennifer

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Hello Tom,

We would recommend a hard reset.

You want the display and sensor to be at least 3 feet from electronics such as televisions, microwaves, computers & radios. Follow the battery guidelines below:

•Verify you are using fresh alkaline batteries or lithium batteries (when temperature is below -4oF/-20oC) in sensor.

•Quality brand batteries are recommended, including Duracell, Rayovac, Energizer, or Kirkland.

•Verify batteries are fresh. The battery expiration date should be at least 6 years out. Batteries can lose 3% power or more every year in storage.

•Heavy duty, extra strength or generic / store brand batteries are not recommended for use with AcuRite products because they may cause performance irregularities due to the way these types of batteries disperse power. Each battery should not exceed 1.6 volts.

•Rechargeable batteries are not recommended for use with AcuRite products because they may cause performance irregularities due to the voltage instability of these types of batteries.

•Mixing different battery types (brands, old/new, etc.) is not recommended.

Perform a hard reset:


1.Bring both the sensor and display unit indoors side by side.

2.Remove batteries from the sensor.

3.Remove batteries from the display unit and unplug the AC adapter (if applicable).

4.Wait 2 minutes to ensure any remaining battery power is discharged from both units.

5.Change the A-B-C Channel on both the display and sensor making sure they both match.

6.Reinstall batteries in outdoor sensor first.

7.Reinstall batteries in display unit second.

8.Let the units sit within a couple feet of each other for 30 minutes when comparing for accuracy
* The display should receive the signal within several minutes.

9.After a connection has been established you may place the sensor outdoors.
*If the signal connection fails after the units are separated try a new or different location for the display unit, the sensor or both.
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Tom

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This response sounds like it is answering a problem with the outside humidity.  For clarification, the problem with my Acurite system is the *indoor* humidity.  I did remove the batteries and A/C power for over two minutes (losing my weather history).  I also tried the reset button.  Still showing 1% indoor humidity.  Any ideas?
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AcuRite Rachell, Employee

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Hello Tom,
You are correct, the steps above are for an outdoor issue.  The steps below are for an indoor humidity issue. Please follow these steps in order and let us know if the issue continues. Thank you.

To do a pinhole reset: (THIS WILL CLEAR ALL OF YOUR HISTORY AND YOUR SETTINGS)

Please verify that you are using a name brand (Rayovac or Energizer) standard alkaline batteries in the display unit. We do not recommend using anything that is heavy duty, rechargeable, store brand or Lithium inside of the display.

- Remove all power, AC adapter and batteries from the display unit.
- Press and hold down the pin hole reset button, located in the battery compartment, for 20 seconds.
- Plug back into AC power and insert recommended batteries.
- Press and hold down the pin hole reset button for an additional 20 seconds.
- Verify that the unit has powered on and once connection has been made, attempt to set time and date.


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Tom

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Thanks for the suggestion but, after disconnecting power and holding the reset button for 20 seconds (no batteries installed) then reconnecting power and holding the reset button for an additional 20 seconds.  Indoor humidity still reading 1%.  :(    Any thoughts on what to try next?
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AcuRite Jennifer

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Hello Tom,

We have emailed you at the address on file. Please check your inbox.