Need customer service to contact me for a warranty claim on my 06014M

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  • Problem
  • Updated 2 months ago
Purchased my weather station system in  March 01, 2017 order#100241857. My 5 in 1 Pro (06014M) started sending extreme swings in temp and humidity readings about 2 weeks ago. I have attempted calling in to customer service several times but am never able to connect to a real person. I have researched the issue on the forum and followed the hard reset procedures but within 20 minutes I am receiving these same temp swings from 157F to -40F fluctuating throughout the day.  I found a couple of posts referencing replacing the Temp/Hum board Part#11197-VN1HSPCB for my unit because it may corrode in certain environments, especially salt water, I live in Nome, AK so figure this is the issue. I looked up the part on the website but see it is out of stock. Please contact / reply at earliest availability.
Thanks
Jim 
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Jim Shreve

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  • sad and frustrated

Posted 3 months ago

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Jim Shreve

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Is this forum monitored?
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AcuRite Rachell, Employee

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Hello Jim,
We apologize for the delay in response. We understand you have gone through troubleshooting, we just want to make sure all steps have been exhausted and in order.  Please verify you are using the battery recommendations and try the troubleshooting steps in order listed below. If this does not correct the issue, we have emailed you at the email address associated with your community forum account. Please check your inbox. Thank you.

Batteries:

•Verify you are using fresh alkaline batteries or lithium batteries (when temperature is below -4°F/-20°C) in sensor.

•Quality brand batteries are recommended, including Duracell, Rayovac, Energizer, or Kirkland.

•Verify batteries are fresh. The battery expiration date should be at least 6 years out. Batteries can lose 3% power or more every year in storage.

•Heavy duty, extra strength or generic / store brand batteries are not recommended for use with AcuRite products because they may cause performance irregularities due to the way these types of batteries disperse power. Each battery should not exceed 1.6 volts.

•Rechargeable batteries are not recommended for use with AcuRite products because they may cause performance irregularities due to the voltage instability of these types of batteries.

•Mixing different battery types (brands, old/new, etc.) is not recommended.

Hard reset:
- Bring both units side by side and remove all batteries, unplug display if it has an ac adapter
- Change the ABC Switch to a different setting and ensure that both are on the same setting. example - If on A, move both to C
- Place batteries into the outdoor sensor first
- Place batteries into display
- Allow units to sit side by side until they connect.
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Jim Shreve

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Rachel - thanks for the reply. I did a battery replacement with Energizer Lithium batteries dated 12-2036 along with my troubleshooting steps.

Jim