MyAcurite website not updating from PCConnect

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  • Updated 3 months ago
My indoor display is updating just fine and transferring to my PC, but the updates stopped making it to MyAcurite website on 10/30/17.  I have replaced batteries in outside unit and indoor display. I have uninstalled/reinstalled PCConnect on my PC.  I disconnected my PC from the web for several minutes and reconnected.  I definitely have connectivity to internet from PC.  I have checked firewall logs to ensure the traffic isn't being blocked.  I am out of ideas.  
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Richard Caudell

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Posted 3 months ago

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AcuRite Rachell, Employee

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Hello Richard,

Please verify the display is on Mode 3. Verify you downloaded the new AcuRite PC Connect software (v.2.0.3 Windows or 1.0.46 Mac) and removed the previous software you had been using. Once this is done, PC Connect needs to be connected to add the MAC address/Device ID. Under Data Transfer you should check the box if you want automatic data transfers, then chose how often you would like them to transfer. Below you should see Weather Sharing, check the box that says Share my Weather Data, a box should appear asking for your Device ID, enter the 12 digit ID and click 'Share Now'. Under status you should see the display detected, below you should see a time stamp of the current data transfer. Below you should see My AcuRite Sharing Active. Please let us know if you continue to have this issue. Thank you.
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Richard Caudell

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Rachell thanks for responding. I performed all that you asked before posting my initial issue. The only discrepancy is that the status shows “My AcuRite Sharing:Data Sending”. That is why I checked my firewall logs, etc to see if it was being blocked. To me it seems that the updates are going to MyAcuRite.com but they are not being acknowledged by the server. Are you able to see anything on your side being blocked or whatever from my station?
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AcuRite Rachell, Employee

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Hello Richard,

We cannot see anything on our side that would cause your PC Connect display to not transfer. Have you tried a new USB Cable and/or port on your computer?  If this does not correct the issue, we would recommend to factory reset your display. To factory reset, press and hold the reset button for 10-12 seconds or until the display clears completely.  Let the display sit for at least 12 minutes to store some weather data then try to connect to PC Connect again by following the troubleshooting steps listed above.  Please let us know if the issue continues.  When was this purchased? 
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Richard Caudell

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I feel that the display, cable and port are fine because the data is transferring just fine to my PC and putting it in the CSV file on the PC. The only thing not working is that the PCConnect software is not getting the data to the website. It says the status is “sending”.

That implies that the software is trying to handshake with the site and something isn’t working properly. Is there a local log file that PCConnect would write to that may show the status of the data send to the website?

I have turned off my firewall as well as virus software in case it is blocking it. I don’t see errors in the application event log either.

I purchased the unit 2 or 3 years ago at least, but as stated the hardware is working fine.

Thanks again for help.
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AcuRite Rachell, Employee

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Hello Richard,

When looking on your account again, I did discover another 5in1 sensor that needed to be added. This was the issue you had been experiencing.  I added the sensor and you are now currently updating.  If you would like to remove the previous sensor, you can do that under Settings>Devices>Remove.  Please let us know if you have any questions. Thank you.
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Richard Caudell

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Thank you so much!
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AcuRite Jennifer, Employee

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Hello Richard,

You are welcome. Please let us know if there is anything further we can assist you with.