MyAcurite not updating

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  • Problem
  • Updated 2 months ago
MyAcurite has stopped updating from my 5-1 and two remote sensors for unknown reasons. Have rebooted the bridge with no success . This has been going on for 5 or more days I would guess. Any help would be appreciated.
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Steve Sommerville

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Posted 2 months ago

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AcuRite Rachell, Employee

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Hello Steve,

I can se you did contact us via Live Chat regarding this issue. If you have any questions, please feel free to email us back on your case. Thank you.
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Steve Sommerville

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Hi Rachell, I was told by your support people my hub is the problem even though it checks out as fine on my side, has IP address with router, hub can see all 3 of my devices when I go into the hub and look at the connections, all blue lights are on and Ethernet and power lights all are working. Given all the comments on here with reference to your servers and a bug I’m really disappointed at the outcome. Always so easy to say it’s the customer. Very disappointed that I keep getting told I have to buy a new hub when there is just as much data to suggest the problem is on your side.
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Steve Sommerville

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I'll add I have changed the ethernet cable and plugged into a different port on the router.