MyAcuRite Dashboard Rain totals

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  • Updated 1 year ago
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MyAcuRite  Dashboard is not show the correct rain totals, when I look at the rain chart it was adding rain totals correctly for most of the day. Then several hours ago it stopped and started adding new totals every few minutes. My Acurite color display is showing correct totals.
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Randy

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Posted 2 years ago

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AcuRite Rachell, Employee

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Hello Randy,

We are currently looking into this for you.  Please let us know if you have any other questions.  Thank you and have a great day!
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William Crociata

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I have had the same problem since the new software and website were released. It's my opinion that they are in denial of much bigger problems. The simple fact is, their software is poorly coded and until they find a team who can produce a quality product, we are all stuck with this inferior software.
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Michael Salsberry

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I am having the same problem. My HUB shows .19 in, but it is reporting to server 0.06 in.
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David Pickett

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My PC Connect is adding each days' rain together for huge total..programming problem..someone used the wrong variables..easy fix
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AcuRite Jennifer

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Hello David,

What is the model number of your weather station? Are you using PC Connect for Windows or PC Connect for Mac. Make sure you have the latest version of the software downloaded on your computer.
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David Pickett

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Using model number01536CDI and PC Connect for Mac v 1.0.46
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S D'Mello

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Hi Guys.. it has just stopped raining here and although the Display has detected and shown the rainfall the MyAcurite software online has not captured it and fails to show any rain.. This is also the case in Wunderground... Some of the other readings are shown at both locations.

See the attached files..
(Edited)
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AcuRite Rachell, Employee

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Hello D'Mello,

On October 11th we see a rainfall total of 12.95 matching your display.  Please let us know if this delay in data continues.  Thank you and have a great day!
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S D'Mello

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Hi there Yes.. it is now showing ..but today's 5 mm is still not registered.Currently my display shows 18.03 mm and does not show the today's value? Why? please advise what I should do?actions 
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pete wynn

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Well, i have gotten .12 inches of rain today according to myacurite, problem is there has been no rain.
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S D'Mello

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Its Shameful... Acurite has totally messed up everything.. The new software is CRAP.. I had no Rainfall.. then it shows only one day not cumulative .. now it shows only today.. forgets the other days.. suddenly it seems I am in the middle of a CAT10 Storm.. Winds speeds of 848km/hr. God Help me and my neighbours..
Basciall, nothings works .. and their response is ..Thank you Have a Great Day!!!
Bas
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Jeff

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I could not agree more. The rain fall is never right. Along with a lot of other problems. Spent all this money for what. Better off just going out side and see the weather for myself. Jeff
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robert

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Nothing shown to give you that you already know ! WHAT YEAR WILL THIS BE FIXED!! Looks like no one at Acurite knows how to take csv files and display! Highly suspect creator of software not around to fix and support wants it to go away!
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AcuRite Jennifer

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Hello Robert,

The rain issues are something that we are actively working on. At one point we did think we had a fix but realized that solution would not work and did not want to frustrate people anymore than they already are. We are doing extensive testing on this to make sure this corrects the problems we are aware of. We appreciate your patience in this matter, and will post on the community forum once we have a resolution. Thank you. Enjoy your day!
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robert

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Thanks but if you can it would be saving me more time checking or calling leaving a message that taken many months to fix by letting me know!
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AcuRite Jennifer

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Hello Robert,

We will post the update here on the community forum as well as the link below. Right now we are hoping to have this corrected after the holidays. Thank you. Enjoy your day!

https://www.acurite.com/support/my-acurite-migration

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David Anthony Sam

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Still waiting for the corrective update
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Monte Bliss

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I too am noticing the rain charting is all messed up. As you can see in the graphic below, 0.10 + 0.20 + 0.07 does not equal 0.41.  Actually before today's rain event, MyAcurite was already showing 0.40 as it doubled the data from 10/14.  Now a majority of today's rain as of 1:00 PM of 0.07 is not being reflected on MyAcurite or Wunderground.  It has stopped for some reason.  C'mon Acurite, this isn't rocket science!!

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Monte Bliss

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I was bummed to see a majority of the rain data missing from the Pacific Storm rain event on 10/16.  From 11:21 AM to 10:49 PM, most of the rain data is missing from MyAcurite and apparently the data never made it to Weather Underground either.  According to my color display, we had 0.42" of rain on 10/16.  MyAcurite and Weather Underground only reflected 0.07" for the day.
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AcuRite Rachell, Employee

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Hello Monte,

Heavy rain or wet foliage may create interference impacting the wireless signal between an outdoor sensor and indoor companion product (display, bridge, etc.). To ensure a strong wireless connection, mount the sensor higher up or relocate it to another area.  This could be the issue you are experiencing.  However, we have documented this and are investigating.  Please let us know if this continues. Thank you and have a great day.
(Edited)
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Monte Bliss

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I'll go with your explanation to the original poster in this thread as that explanation is more plausible due to the fact that my bridge is located closer to the sensor than my color display and the color display did not lose a signal for the outage period. Also there was a 30 second loss in electricity to the bridge due to the storm and as others have indicated, they are noticing gaps or loss in the data being sent to WU and MyAcurite when this occurs. Although, in another thread, you noted there shouldn't be a complete loss of rain data due to a power outage, this is exactly what happened to mine.
(Edited)
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AcuRite Jennifer

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Hello Monte,

We are currently looking into this. Can you please let us know if you experience anymore rainfalls where the data is missed. We will update you once we have a resolution. Thank you. Have a good day!
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Gary Allen

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Mine appears to be doing the same, rainfall accumulates but never seems to reset - first time we have had rain in California so not had chance to check before. Have not checked the display to see what it says.
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AcuRite Jennifer

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Hello Gary,

Can you please provide us with a specific example of what you are seeing on your display, and on My AcuRite?  We are currently investigating this. Thank you. Have a great day!
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Tom Orsi

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My problem seems to be similar.  Up through 4:00 PM (PDT) we had a total of 1.66 inches of rain.  At 4:00 it reset to zero, and we have subsequently (last 20 minutes) had another .15 inches of rain.  Why does it reset with 8 hours left in the day?
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Tom Orsi

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This shows the problem.  Prior to 4:00 we had 1.66 inches of rain, and then it went back to zero.  We've had .7 inches since then.  I'm curious about how it will appear on the weekly.
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William Crociata

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I am having more or less the same issues.  My 5 in 1 console reports no rain and my Acurite software reports 1" of rain overnight and there was no overnight rainfall in my area.
(Edited)
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AcuRite Rachell, Employee

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Hello all,

We are currently investigating this issue.  We have noticed that the rain usually starts over when power is lost or internet service is interrupted.  We are working on a fix for this.  Once we have an update, those will be posted at the link below.  Please let us know if you have any other questions.  Thank you and have a great day!

https://www.acurite.com/support/my-acurite-migration
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robert

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Zero shown on pc or iPhone for many months ! I gave up linking USB to pc or laptop ! Called many times but you service never called back! I hope someone cares to fix this outstanding problem!
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AcuRite Rachell, Employee

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Hello Robert,

We are very sorry for the inconvenience you have experienced.  We are currently investigating this issue.  At one point we did feel we had a fix to put into place, unfortunately through testing, we found that this fix would have caused other issues and we did not want to compound any frustrations. We understand that accurate data is important to you and we agree wholeheartedly with you. We have full confidence that we will find the best resolution for this problem and as soon as we have details to share we will update the link below.  Thank you and have a great day!

https://www.acurite.com/support/my-acurite-migration
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Jamie Borget

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My acurite dashboard is somehow missing an entire day of rain totals. You can see the 23rd is just plain missing.
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Tom Orsi

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This problem isn't being solved for me.  The cumulative rain data reset twice today, as can be seen in the data from an export.  By definition, 'cumulative' shouldn't reset.  We didn't have any power loss today, and I'm fairly certain there was no connection loss, because at least at the time of the first reset, I was pretty active online.  I do notice that both times that it reset, it was exactly on the hour (13:00 and 18:00).

(Edited)
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Jim Barker

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Like Tom my daily total has reset at 13:00 EST the past couple rain events that I've been watching it. I did notice in my Dashboard the daily totals in weekly view are correct though. I also still get the normal daily reset at 12:00am EST.
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Jim Barker

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I've had a few rainfall resets to zero today. It almost appears to follow the rain rate. Can rain for awhile at varying rain rates and then when it stops raining the accumulated rain at the time drops to zero also. I'm getting the rainfall rate data from WU. For a period today the rain rate was matching accumulated rainfall. Just throwing stuff against the wall to see if anything sticks. Also been getting a 500 internal server error today when attempting a download from My Acurite.
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John Lobban

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I'm having a similar problem as I have documented here on the AcuRite Facebook 'visitor posts' section. https://www.facebook.com/photo.php?fb...
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Jim Barker

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Maybe this isn't a problem. If the daily chart is suppose to show separate measurements for each rain event during a day everything is fine. I decided to read the available documentation on the subject. It only shows information for daily accumulations when viewing data in a weekly chart. Maybe some documentation for reading the charts in daily mode would be helpful.

Also... I understand my display reading shows a different total. It measures rain per event. Doesn't reset until it hasn't rained for 8 hrs. or 1 hr and a pressure rise of 0.03inhg or more.
(Edited)
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Tom Orsi

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An interesting theory, because I recall that the old dashboard worked that way, but I thought that the new dashboard changed that.  Also, the weekly chart doesn't do me any good, because it only shows me the accumulation for the first event...subsequent rainfall is ignored.  The first time I reported this, the total reset in the middle of an event in which we had steady rain all day.
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AcuRite Rachell, Employee

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Hello All,

We are very sorry for the inconvenience you are experiencing.  We are still investigating this issue and are working on a fix for this.  Once we have an update, it will be posted at the link below.  Please let us know if you have any other questions.  Thank you and have a great day!

https://www.acurite.com/support/my-acurite-migration
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Jim Barker

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It's looking more and more to me that a field needs to be added to the database. It looks like the current Accumulated Rainfall field is more like an Event Rainfall field. If it's not registering rainfall at the top of the hour it ends that event.  Add another field so you have 2 for rainfall. Event Rainfall and Accumulated Rainfall. Maybe I'm all wet :)
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AcuRite Jennifer

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Hello Jim,

My AcuRite doesn't go based off rain event. It should show you the rainfall total for the day. We are aware of the problem and are currently looking into this so we can come up with a resolution. Once we have one we will update our users here on the forum and via the link below. Thank you. Enjoy your day!

https://www.acurite.com/support/my-acurite-migration
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Tom Orsi

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To dispel the rumor that this is reporting the event, here's today's inaccurate reporting.  Notice that at 1:00 PM (PST) the rainfall reset...as usual, on the hour.  It has been raining steadily all day.  I know that we didn't lose power, or internet connectivity, because I've been connected all afternoon.



This was actually the second time it reset today.  The other was at 4:00 AM, again in the middle of an 'event,' not after a period without rain.  It's extremely frustrating that we've been discussing this for two months now and AcuRite software engineers still can't figure it out.
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Brian Duthie

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Just a new owner, and we just had some rainfall. The display unit shows 2.21 inches for the day. I downloaded the data, and sure enough, the total reset 5 times right on the hour, with no gaps in transmission. Even if I add up all the totals form just before the resets, they don't add up to 2,21, Seem to be missing about .40 total inches. Guess that means I need to be added to the list of "rainfall does not add up" owners
.
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Tom Orsi

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The thing I notice about this, which is similar to every example I've reported, is (as you note) that the reset happens ON THE HOUR.  I hope that the programmers are paying attention to that, because I suspect that it's where they'll find the flaw in their code.  Something is cycling through every hour (probably to find the new day, based on time zone), but it's catching some people who aren't even starting a new day.
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Jeff

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Am in the same boat with every one else. Right at this time my station reads .170, my dash board reads .140  This is just crazy!  
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AcuRite Jennifer

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Hello All,

We are aware of the rain issues some people are experiencing with My AcuRite and are looking at each account that is brought to us.  We are working on a solution. At one point we did feel we had a fix to put into place, unfortunately through testing, we found that this fix would have caused other issues and we did not want to compound any frustrations. We understand that accurate data is important to you and we agree wholeheartedly with you. We have full confidence that we will find the best resolution for this problem and as soon as we have details to share we will let our users on the community forum know. We are hoping for a resolution after the holidays. Thank you. Enjoy your day!
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Ray

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Are you attempting to fixing up each individual persons myacurite problem as it's brought to your attention or will there be an app update eventually. I have noticed on my app that the totals are incorrect but when I go in to charts they are correct. I was using the app with PC connect and the totals were not resetting but accumulating every day so if I had 20 ml one day I would have that total every day. Then when we had another 10ml the total would be 30 ml everyday. I purchased a smarthub a week ago and now the problem is different, the rain totals seem to be correct at each incremental update. If we have 5ml rain in the hour it will read correct on the app but then if we have zero in the next hour (of the same day) the app will go back to zero instead of accumulating. The totals in the charts are correct. Hope I haven't confused you more, we are expecting big rain totals today so will screen shot weather station and app
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AcuRite Jennifer

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Hello Ray,

When there is an update it will be to correct everyone's rainfall problems. Thank you for your patience. Enjoy your day!
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Charlie

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My Dashboard is also reflecting the wrong rain totals. For MTD in December, the console shows 4.22" while the dashboard shows 1.72"  The console is the more correct total.
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AcuRite Jennifer

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Hello All,

We thank all of you for providing your feedback and details regarding this issue of the rainfall resetting. We are following this closely and watching each of the accounts that are brought to our attention. At one point we did feel we had a fix to put into place, unfortunately through testing, we found that this fix would have caused other issues and we did not want to compound any frustrations. We understand that accurate data is important to you and we agree wholeheartedly with you. We have full confidence that we will find the best resolution for this problem unfortunately it won't be until after the holidays. We will update you as soon as we have one. Thank you. Enjoy your day! 
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Mike Dellapenna

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I'm having the same issue. The base unit shows the correct amount but the Dashboard and Weather Underground keep showing the total being rest to 0. Then is starts to accumulate again. Thanks for looking into this.
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J Sonnentag

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I don't have a base unit to show anything adding up right (as has been reported), but looking at the data it is clear that the online central data processing/tabulation is the problem!  Attached (1st JPG) is a view of the rain over 2 days and it is broken up into "events".  The precipitation total is reset to 0 after some unspecified period of no additional precipitation.  The total for the DAY is NOT reported correctly (see 3rd JPG).  Both the charts on My AcuRite and Weather Underground report only the LARGEST rain event of the day as the total precipitation for the day.  That wrong calculation ought not to be a hard thing to fix!  The 3nd JPG is of the total reported for the days in weekly mode/view, which is completely WRONG when there is more than 1 "rain event" during a day.  December 21 (2nd JPG) had more than the 0.72" reported.  It had 0.19+0.04+0.08+0.72=1.03"

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George D. Nincehelser

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If you actually look at the protocol and the data being transmitted from the SmartHUB, you'll find it is transmitting a value named "dailyrainin", which is the total amount of rain since local midnight. 

"dailyrainin" is resetting in the SmartHUB, not on the servers.  The servers are just following what the SmartHUB is telling them.

The SmartHUB also speaks directly to wunderground, which also uses the same "dailyrainin" and show the same problem in their graphs.  Wunderground data does not flow through the myAcurite servers.
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Monte Bliss

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I wonder how long it will take for the Wunderground folks to figure out that the Acurite SmartHubs are sending them bogus data and shut us all down from reporting? Maybe they already know!
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George D. Nincehelser

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Not all SmartHUBs are sending bogus data.

Also, wunderground has a boatload of problems of their own. Acurite is the least of their worries.
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Doug Barkus

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The problem I have (besides the hourly reset) is the random massive number in the chart.  We certainly did not get 20.48" of rain on 11/27.  This number is only on My Acurite and not on Wunderground or the display console.  I seem to get a couple of these every month.
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Monte Bliss

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Once again we have a rain event today and my color display is reading 0.17" as of 4:51 PM, PST.  My Acurite is reading 0.09".
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Milton

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This is happening to me as well. It's been raining for two days and the total on MyAcuRite and Weather Underground are totally different than what's on the display. The total amount keeps dropping to zero as well.
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Milton

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It's raining again today. We have received over 1.25" of rain but Acurite is showing .16" on Weather Underground. Please fix this!

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