MyAcuRite dashboard not connecting with AcuRite Access but weather is being shared on Weather Underground?

  • 3
  • Problem
  • Updated 4 weeks ago
My AcuRite Access has a solid blue light on the front as well as a blinking green light/solid amber light at the Ethernet port but yet MyAcuRite Dashboard shows no connectivity.  However if I go to my shared Weather Underground station everything shows up as normal.
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Freddie

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Posted 3 months ago

  • 3
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Grump

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My problem also
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Gregory DiCarlo

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Acurite has been informed of this problem. They have yet to respond to it. They are clueless as to how to fix this problem. No customer service whatsoever.
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AcuRite Rachell, Employee

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Hello Gregory,

We do have an open case with you regarding this issue. Please let us know if you have any other questions. Thank you.
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David Jones

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My problem is just the opposite, fine on the Acurite dashboard with either the Hun or Access, but no workie on WU.
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AcuRite Rachell, Employee

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Hello David,
I can see you have been assisted with this issue via email with the AcuRite Support Team. Please let us know if you have any other questions. Thank you.
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David Jones

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With the help of your support staff I was able to successfully get my issues resolved. Let's just leave it at "user error".

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AcuRite Rachell, Employee

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Hello David,
We are happy to hear you are back up and running. Please let us know if you have any questions. Thank you.
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AcuRite Rachell, Employee

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Hello Freddie and Grump,
We have emailed you at the email address on file. Please check your inbox. Thank you.