Hello Ron, Do you have the smartHUB connected directly into your router or are you using a switch of any kind? The smartHUB needs a direct router connection. Please power cycle your smartHUB and router. To do this, you will unplug your Ethernet cable from the router then the adapter for the HUB. After this you can unplug your router. Please leave them unplugged for about 5 minutes. When you plug them back in plug the router in first and let it completely boot up, then you can plug the Ethernet cable into the router after that the adapter. Please let us know if this issue continues. Thank you.