My hub stops broadcasting to weather underground

  • 1
  • Problem
  • Updated 5 months ago
My smart hub will be broadcasting to WU and the a few minutes later it stops.
I actually just give up ! It’s more hassle than it’s worth. A station with my WU Id shows up but it has the wrong location and then it broadcasts again and then it’s off.
So much for reliable equipment.
I should have gone with a better quality company...a little pricier but, you get what you pay for.
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Gordon Swanson

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Posted 5 months ago

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Jon008

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If you located your station in the wrong place, I would just add another station thru wunderground and locate it properly this time.
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AcuRite Rachell, Employee

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Hello Gordon,
I apologize for any inconvenience you have experienced. I can see you had a large disconnection this morning. Where do you have the smartHUB placed? Is the unit within 3 feet of any major electronics, router included? If so, pull the HUB away from the router as much as the Ethernet cable will allow you and if possible, in the direction of the sensor. Once the unit is moved, leave it in the new location for at least 48 hours. Please let us know if the issue continues. Thank you.