Are you getting a green and amber light in the back? Is the smartHUB directly plugged into the router or is it plugged into a hub or switch? Please power cycle your smartHUB and router. To do this, you will unplug your Ethernet cable from the router and then unplug the adapter from the smartHUB. After this you can unplug your router. Please leave them unplugged for about 5 minutes. When you plug them back in plug the router in first and let it completely boot up, then you can plug the Ethernet cable into the router after that the adapter. Please let us know if you continue to have issues. Thank you!
Thanks, Tori. I tried plugging directly into the back of the router and powering down and up after 5 minutes as you suggested. I get the green and yellow lights, but both blue lights come on and stay on - no blinking, no flashing, just solid blue. I still get the same error message when I try to register in MyAcuRite. "Device must be registered and be reporting data to claim it.”