MY Bridge Model 09150TRX stopped working. No lights come on.

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  • Updated 2 years ago
MY Bridge Model 09150TRX stopped working. No lights come on. I ordered a new power supply from your company assuming it was the problem. Plugged in today - same problem. Suggestions on how to repair or replace?
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Bob Kirkpatrick

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Posted 2 years ago

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Rich Dammkoehler

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Bob, I think I'm having a similar problem. My hub reports for a little while, then I get a message saying it's not reporting at all. There are no blue lights (like there were when I got this) but I see network traffic from the hub. I'm wondering if there is a reset button. Have you found a reset button?
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Bob Kirkpatrick

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No. Mine doesn't even come on for a millisecond.
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AcuRite Rachell, Employee

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Hello Rich,

What is the model number of your smartHUB?  We would recommend moving the smartHUB away from the router as much as possible and rotating the HUB 90°. Please let us know if the issue continues. Thank you and have a great day!
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Ledrak

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Bob and Rich not sure if this will help but if you hold the activate on the bottom of the hub for 10 to 15 seconds it cycles the lights on and off.
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Bob Kirkpatrick

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Nope. No change. Dead as the proverbial door nail. I don't even get lights at the Ethernet plug.
(Edited)
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AcuRite Rachell, Employee

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Hello Bob,

We have emailed you at the email address on file. Please check your inbox. Thank you and have a great day!
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Rich Dammkoehler

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That worked for me, About 15s and the lights are back on. The other issue I seem to have is frequent notifications that I've disconnected, but it always comes back. So I guess I just need to keep working on my LOS between the antenna and the weather station.
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AcuRite Jennifer

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Hello Rich,

Do you have the smartHUB plugged directly into the router or are you using a port or switch? We do recommend the smartHUB be plugged directly into the router. We have found some users who use the port or switch can get an intermittent connection. Thank you. Enjoy your day!
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Rich Dammkoehler

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Its plugged into a switch at the moment. I will try plugging directly into the hub (as soon as I figure out how to rewire the network to do that) and see if it helps.

Thanks for the tip.

.rich
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Rich Dammkoehler

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OK, I plugged it directly into the router and it seems to be working perfectly now. A related issue here was that after I made this change I was not reporting to Weather Underground any more and no amount of poking seemed to change that. So I deleted the 'data share device' connection to Weather Underground and recreated it and now I'm getting solid, unbroken connectivity to Weather Underground too. Thanks for your tip @AcuRite Jennifer
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AcuRite Rachell, Employee

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Hello Rich,

We are very happy to hear you are up and running. Please let us know if you have any other questions. Have a great day!
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Gene

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Rachel- my signal went from strong to weak on my smarthub after the system outage on Tuesday night.  Nothing, and I mean nothing- changed on my end.  And I do have the hub as far away as possible from the router and turned 90 degrees, and did a reset.  I don't suppose you have any other ideas for me?  Would removing the 5 in 1 from device settings and then re-linking do any good?  Do you think the outage messed something up and I should just order a new hub?  Please advise.  Thank you.
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Rich Dammkoehler

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if you hold the 'activate' button on the bottom for 15s it toggles the lights mode. It could just be that. I discovered this feature when I first got setup. Basically, holding that button causes the lights to shut off the first time and back on the second time and so forth. It might be possible that the lights are in the 'off setting' after the reset as a glitch. Do you see lights on the network port (orange and green I think)? Are they blinking or steady? That would tell you if the network card is active.
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AcuRite Jennifer

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Hello Gene,

The outage should not affect the sensor signal. The adjustment we made was on the server end. This is a long shot but change the address on your account under devices.  Give it a couple of minutes, and change it back to your original address.  Give it about 5 minutes, and lets see if the signal strength changes on your account. Thank you.
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Gene

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Everything is working fine, except getting the weak signal after Tuesday night outage.  Another odd thing, the smarthub GUI shows a 3 out of 4 signal, so why would my dashboard show signal as weak?  Doesn't make any sense, seems like something is not quite right.
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AcuRite Jennifer

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Hello Gene,

The outage should not affect your signal strength. The change that was made was on the server side of My AcuRite. This would not affect the signal.  If you are getting a weak signal we would recommend pulling the smartHUB out as far from the router as you can without disconnecting the Ethernet cord. You can also rotate the smartHUB 90 degrees. Thank you.