My AcuRite outage

  • 3
  • Problem
  • Updated 1 year ago
How come uses do not get a e-mail or text message notification when system outages occur? This would save a lot of trouble and head aches for users and AcuRite tech support. If a user gets a e-mail or text message notification when system outages occur that will prevent users from calling tech support and trying up phone lines, wasting users valuable time waiting on hold, and prevent users from thinking their AcuRite hub is locked up and needs to be rebooted, when in fact it may not need to be rebooted or reset. Most large companies use this type of notification to keep their users updated to system problems. 
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greg wheeler

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Posted 1 year ago

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AcuRite Jennifer

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Hello Greg,

We do have system alerts that notify you when your smartHUB is offline. They are currently not working. We are working on a fix for it that we are testing, but do not have an ETA as to when this will be completed. We will be happy to update our users once we have more information.
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greg wheeler

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Jennifer. Based on the outage that occurred effecting so many users that were pulling their hair out trying to find out what was happening, I would assume this would be a priority for your company to roll this out ASAP. Please raise this issue to senior management so they can expedite this fix.
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AcuRite Jennifer

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Hello Greg,

Thank you for your feedback. Our senior management is aware of the problem, and it is currently being worked on. We will release this as soon as we are able to.
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greg wheeler

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Jennifer. Is Jon Balicki the President and CEO of Chaney Instruments aware of this outstanding fix and other issues that everyone seems to be raising on this forum? From what I have been reading on this forum, there are alot of unhappy AcuRite customers. Please advise if Jon Balicki is aware of these open outstanding issues to be fixed, and if he is aware of customer complaint concerns posted on this forum.
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AcuRite Jenny, Official Rep

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Hello Greg,I can assure you that all parties, from the consumer support level to the product and platform developers to the executives are aware of the problems we have experienced. Unfortunately the outage that was experienced on Tuesday was out of our control as it occurred on the Amazon Web Service server side. We were in constant communication with their team as everyone did their best to get everything back online as quickly as possible.Thank you,Jenny