My Acurite dashboard - inaccurate, no where near real time

  • 1
  • Problem
  • Updated 5 months ago
  • (Edited)
Acurite dashboard NEVER shows the current weather conditions outside anymore! You guys have changed something in your server that has caused this to occur, since in the past I got updates every few minutes.
What good is a dashboard that tells me what the weather was like an hour or more in the past? The temp graph (dashboard displays) resolution = every 60 minutes.
The mac address of my hub = 24:C8:6E:**:**:** (Removed by admin for privacy purposes)
If I had known this about you products ahead of time, I would not have spent $80 on your POS Ethernet Hub
I have a 5-1 sensor, Ethernet hub and two indoor displays.
The indoor displays show near real time readings.
Don't waste your breath talking about "High Holiday traffic" that's just a very poor excuse.
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Alan Clark

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Posted 5 months ago

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AcuRite Jennifer

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Hello Alan,

We were able to view your account, and it is showing the current weather conditions.  The trending graph below the current conditions has always updated at 60 minute intervals. If you would like quicker updates you can view the information in the charts & details.

Here on the dashboard you will see the conditions are currently clear. The temperature is 54.4 The Wind is NNW at 1mph. This would be your current condition information.  The information on My AcuRite updates in 5 minute intervals.  Below it is a trend chart that updates every hour.

Here is your charts & details where the information will update in 5 minute intervals. I have provided 2 examples below.

Please let us know if there is anything further we can assist you with.