My 5 in 1 is at -40

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  • Updated 6 days ago
  • (Edited)
My temp died on a 5 in 1 Model 01055, -40 all the time , there are no replacement parts for my model, just ordered all new exterior parts and now this.....I will await a reply before I trash this and move to another manufacturer. Yes, all resets from every thread have been tried. I have never been able to get through to the tech line, it always says 40+ calls ahead of you. I have left my contact information a number of times with no call back. Nice customer service
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Tim Williams

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Posted 3 months ago

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John Nelson

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Mine is doing the same thing. -40 with 1% humidity. Have tried all the fixes but nothing. Same issues you are having with the company. Mine is just a year old. I would think it should last longer than that.
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AcuRite Rachell, Employee

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Hello John,
We apologize for any inconvenience you have experienced. We do understand you have gone through some troubleshooting however, we need to ensure all steps have been exhausted. Please verify you are using the battery recommendations and try the troubleshooting steps listed below. If the issue continues, what is the model number listed on the bottom of the outdoor sensor? This is located near the battery compartment.  When and where was this purchased? Thank you.

Batteries:

•Verify you are using fresh alkaline batteries or lithium batteries (when temperature is below -4°F/-20°C) in sensor.

•Quality brand batteries are recommended, including Duracell, Rayovac, Energizer, or Kirkland.

•Verify batteries are fresh. The battery expiration date should be at least 6 years out. Batteries can lose 3% power or more every year in storage.

•Heavy duty, extra strength or generic / store brand batteries are not recommended for use with AcuRite products because they may cause performance irregularities due to the way these types of batteries disperse power. Each battery should not exceed 1.6 volts.

•Rechargeable batteries are not recommended for use with AcuRite products because they may cause performance irregularities due to the voltage instability of these types of batteries.

•Mixing different battery types (brands, old/new, etc.) is not recommended.

Hard reset:
- Bring both units side by side and remove all batteries, unplug display if it has an ac adapter
- Change the ABC Switch to a different setting and ensure that both are on the same setting. example - If on A, move both to C
- Place batteries into the outdoor sensor first
- Place batteries into display
- Allow units to sit side by side until they connect.
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AcuRite Rachell, Employee

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Hello Tim,
I can see you have been in contact with the AcuRite Support Team regarding this issue. Please let us know if you have any other questions. Thank you.
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Rich Muller

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I started having the same issue about two weeks ago.  I haven't tried the above steps yet, but will do so sometime this week.