My 5 in 1 Display buttons are stuck and will not allow me to select anything

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  • Updated 1 year ago
My 5 in 1 Display buttons are stuck and  will not allow me to select between choices to change, Dew Point, Rain/Hour, Wind Chill etc. Even the buttons for settings are stuck.  I reset the entire screen, took batteries out and even left it unplugged for a few days.  The buttons are completely stuck. Any way I can get a replacement display? I have MODEL01092D1A1, I'm just disappointed I lost all the data due to resetting it. 
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Justin Jenkins

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Posted 1 year ago

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AcuRite Jennifer

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Hello Justin,

We would recommend do a factory reset on the display. Please try the steps below, and if that doesn't correct the issue we will start a warranty claim on the display.



To do a factory reset: (THIS WILL CLEAR ALL OF YOUR HISTORYAND YOUR SETTINGS)

Please verify that you are using a name brand (Rayovac or Energizer) standardalkaline batteries in the display unit. We do not recommend using anything thatis heavy duty, rechargeable, store brand or Lithium inside of the display.

- Remove all power, AC adapter and batteries, from the display unit.
- Press and hold down the pin hole reset button, located in the batterycompartment, for 20 seconds.
- Plug back into AC power and insert recommended batteries.
- Press and hold down the pin hole reset button for an additional 20seconds.
- Verify that the unit has powered on and once connection has been made,attempt to set time and date.