My 02048HD doesn't work outdoors when the temperatures drop to 35 degrees or lower.

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  • Updated 2 months ago
My 02048HD I received as a gift does not work in the outdoors when the temperatures drop to 35 degrees or lower. I have tried all the suggestions listed in the similar problems listed below to no avail. What do I do next? This was a gift and I am to the point of junking it and buying a different brand.
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Robert Dylla

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Posted 3 months ago

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George D. Nincehelser

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When something goes wrong near the freezing point, it typically indicates your batteries are weak and/or defective.  
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Robert Dylla

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I replaced batteries with lithium several times to no avail.
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AcuRite Jennifer

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Hello Robert,

We recommend using the lithium batteries when your temperatures get below -4F for an extended period of time. If you re not reaching those levels please use the recommended batteries following the battery guidelines below. 

When you get to temperatures that low do you still have 4 bars on the indoor display? How far is the sensor from the display, and what type of construction material is the house made of?

•Verify you are using fresh alkaline batteries or lithium batteries (when temperature is below -4oF/-20oC) in sensor.

•Quality brand batteries are recommended, including Duracell, Rayovac, Energizer, or Kirkland.

•Verify batteries are fresh. The battery expiration date should be at least 6 years out. Batteries can lose 3% power or more every year in storage.

•Heavy duty, extra strength or generic / store brand batteries are not recommended for use with AcuRite products because they may cause performance irregularities due to the way these types of batteries disperse power. Each battery should not exceed 1.6 volts.

•Rechargeable batteries are not recommended for use with AcuRite products because they may cause performance irregularities due to the voltage instability of these types of batteries.

•Mixing different battery types (brands, old/new, etc.) is not recommended.

If this does not correct the issue please let us know.
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Robert Dylla

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Before I entered my comments of trouble I had tried ALL of your mentioned suggestions.

Our house is a standard wood frame house with vinyl siding. The distance between the sensor and receiver at maximum was 50 feet and minimum 25 feet with the sight line being a wall or window or two windows, always with the same results. It stops working below 36 to 23 degrees Fahrenheit consistently. Above those temperatures or indoors it works fine.

I have ALWAYS used fresh, newly purchased batteries with expiration dates of 15 plus years.

I have tried Duracell and Energizer Alkaline. Also Energizer Lithium when the forecast was to dip below zero.

     I was ready to trash this thing when the gift giver told me it was no cheap knock off and I should pursue warranty, so here I am.


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Robert Dylla

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One thing I omitted on the previous response. Yes, I have four bars until it quits working or sending data. This happens sometime in the night when the temperature drops so I can't tell you if the bars drop off all of a sudden or phase out as I am sleeping.
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Steve U

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35 is cold, but even alkaline batteries work IF they are decent.
This almost sounds like the classic case of a 'cold solder joint'. Cold shrinks the trace, and the circuit opens.
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AcuRite Rachell, Employee

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Hello Robert,

We have emailed you at the email address associated with your community forum account. Please check your inbox. Thank you.
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Robert Dylla

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I received a new outdoor sensor unit and set it up indoors for a day and then moved it outdoors and it works fines three days later. Thank you for standing behind your product. Just one question, how long is the warranty on the new sensor?
Robert.
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AcuRite Rachell, Employee

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Hello Robert,
The replacement sensor does not have its own warranty. The warranty will continue with the original date of purchase.  Please let us know if you have any other questions. Thank you.
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John Kanellos

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Mine been stuck at minus 40 degrees now for 2 days..  No response from tech support..  Weather here been min 60 degrees to high of 80's.
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AcuRite Rachell, Employee

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Hello John,

Please verify you are using the recommended batteries and try the troubleshooting steps listed below.  If the troubleshooting steps do not correct the issue, the sensor would need to be replaced. When and where was this purchased? Thank you.

Batteries:

•Verify you are using fresh alkaline batteries or lithium batteries (when temperature is below -4°F/-20°C) in sensor.

•Quality brand batteries are recommended, including Duracell, Rayovac, Energizer, or Kirkland.

•Verify batteries are fresh. The battery expiration date should be at least 6 years out. Batteries can lose 3% power or more every year in storage.

•Heavy duty, extra strength or generic / store brand batteries are not recommended for use with AcuRite products because they may cause performance irregularities due to the way these types of batteries disperse power. Each battery should not exceed 1.6 volts.

•Rechargeable batteries are not recommended for use with AcuRite products because they may cause performance irregularities due to the voltage instability of these types of batteries.

•Mixing different battery types (brands, old/new, etc.) is not recommended.

Hard reset:
- Bring both units side by side and remove all batteries, unplug display if it has an ac adapter
- Change the ABC Switch to a different setting and ensure that both are on the same setting. example - If on A, move both to C
- Place batteries into the outdoor sensor first
- Place batteries into display
- Allow units to sit side by side until they connect.