Moving the smart hub to a switch instead of the router?

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  • Updated 4 months ago
  • (Edited)
My 4 port router is full and my new Access should arrive tomorrow. So I bought a network switch to give me more ports and I can use both the smart hub and my new Access. When I moved the Smart Hub to the switch instead of the router it stopped reporting to wunderground but myacurite seems to update fine. 

When I moved the smart hub back to the router it still won't report to wunderground but myacurite seems fine.

The new switch is...NETGEAR GS108Ev3 8-Port Gigabit Smart Managed Plus Sw

Do I need to reconfigure the hub or my wunderground account?

Is the problem me, my equipment or wunderground?
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Edward Ward

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Posted 5 months ago

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Simon Hales

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It should not make a difference if its on a switch or directly connected to a switch built into a router. I run an Access and an SmartHub both connected to switches. I would try hard setting the switch port speed and see if that helps.  What does the switch say the speed and duplex are when you connect the smartHub?
(Edited)
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Edward Ward

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I hard set the speed. Status went from Down to Up. Still not reporting to wunderground.

Also when using the utility to register the switch I get an error message 

"Error: there is a communication problem access NETGEAR Registration server, registration process is cancelled, please check your Internet connection, and register the product next time you login."

Yet I have my computer connected to the new switch and as you can see, I can type fine here, so I have a good internet connection
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Edward Ward

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I think it's working, wunderground says it reported 14 minutes ago.

How often does it report to wunderground?
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Edward Ward

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Seems to be doing fine now. 

I'm glad I got that done tonight. Tomorrow just connect the Access and I'll be good to go :D
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AcuRite Rachell, Employee

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Hello Edward,

We do not recommend connecting the smartHUB into a switch. The HUB needs a direct connection to the router. The Access is compatible with switches.  We would recommend connecting your smartHUB directly into your router and using the switch for Access. Please let us know if you have any other questions. Thank you.
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Edward Ward

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Thank you. I knew I read that somewhere
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Mark Wagner

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I’ll be interested to hear how you make out. I tried to replace my existing hub with an Access on Monday and even though the Access appeared to be functioning normally and was connected I was unable to get the “replace” function in MyAcuRite to see the Acces and actually do the replace. Ended up reconnecting my hub. Spent some time on the phone with AcuRite tech support but they were unable to resolve the problem. They said they would look into it and call me back but I have not heard back from them yet. I have also seen reports that even though you do a “replace” you loose all your old data and start new which would be disappointing if true. Not sure they have all the bugs worked out of this new device yet.
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AcuRite Rachell, Employee

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Hello Mark,
I see from your case log that the issue was not that the replace button was not working but the Access was not registering.  I see you are in contact with the AcuRite Loyalty Team regarding this issue. Please let us know if you have any questions. Thank you.
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Edward Ward

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I finally got them both working on the switch.
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Kenneth Earwood

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really wish they would tell us Why the smarthub aka ? myacurite access.  Confused between these two.  My IT knowledge is that a switch is a switch so what is the difference.
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AcuRite Rachell, Employee

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Hello Kenneth,
The smartHUB was not designed to be used with a switch and the AcuRite Access is designed to be used with a switch.  Using a switch with the smartHUB has caused issues such as intermittent connection.  We are happy to assist you if you have any questions. Thank you.
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Edward Ward

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It connects to the network switch fine.

The Access has battery backup, the hub does not.