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  • Updated 2 months ago
I have 3 smart hubs and they will be replaced. How ever can I get discounts for them? I am only going to replace two of them. This is getting very expensive with 4 weather stations.
I sent the 2nd Mac address and have never heard anything back.
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Dave

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Posted 3 months ago

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George D. Nincehelser

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You need to contact support directly.  The automated request system only works for one discount from my understanding.
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Dave

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I have tried to get through at least 15 times and always get the same message about a network failure and try again later on both numbers. Same problem when I got the 3 smart hubs before. I have a small fortune invested in 5 weather stations plus all the other goodies that go with them. If I can't get some sort of answer soon I am going to sell it all and get something else.I just bought a new station to. When I put in the MAC address nothing happened on the site, no notice or anything.  Grrrrrrrr.
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AcuRite Jennifer

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Hello Dave,

We are sorry you are having a hard time reaching us. We have emailed you at the address on file for more personal information.
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MuskokaJohn

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Apparently they will honor a coupon code for each registered and online hub, but you have to phone them or use the email they have provided. I know from contacting them last week, they only have one agent answering calls. 5 secs after opening hours, 2nd in line. 50 mins later, 1st in line. 50 mins after that, Tasha answered and was very nice. I guess each caller is giving her 45 mins of flack before placing an order which should take 5 mins. If you do get through to her, be nice. She has no control over what is going on.