Model 13020CCDI Item 397130 no display when sitting on table - display lights up when picked up and moved around

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  • Updated 1 year ago
Model 13020CCDI Item 397130 no display when sitting on table - display lights up when picked up and moved aroung
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Allan Goldbach

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Posted 1 year ago

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AcuRite Jennifer

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Hello Allan,

Do you have the clock plugged in via the adapter or are you using battery power only? If you are using battery power only, the backlight will only come on momentarily when the backlight button is pushed.  If you are using the adapter the backlight should be on all the time. It is possible that the adapter cord is not in all the way, and when you pick it up there is a loose connection with the adapter. Make sure you have the adapter plugged in nice and snug on the display. Let us know if you continue to have the problem.
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Allan Goldbach

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Hi Jennifer
Great suggestion - I am just using the adapter - I checked the connection - it seems tight - unfortunately - no change. - I am open to other suggestions. Thanks for your help
Allan 
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AcuRite Rachell, Employee

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Hello Allen,

Please press and hold the reset button for 10-12 seconds or until you see the display completely clear.  Please let us know if the issue continues. Thank you.