Model 06016M, QC3317,installed 12/30/17. Display unit is constantly having to be reset.

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  • Updated 2 months ago
Model 06016M, QC3317,installed 12/30/17. Display unit is constantly having to be reset. resets due to: ticker messaging did not work. had to be reset. Two resets have been required due the display unit appearing to be battery back up mode with full power at the home's electric socket. Had to reset on both occasions to get the display to operate. Something appears to be failing with the displays electronics. Please advise of the required corrective action. Thank you. Charlie
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Charlie

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Posted 3 months ago

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AcuRite Rachell, Employee

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Hello Charlie,
Are you currently experiencing issues with the display? Please verify you are using the battery recommendations listed below. When you are experiencing these issues are you following the troubleshooting steps below? Thank you.

To do a pinhole reset: (THIS WILL CLEAR ALL OF YOUR HISTORY AND YOUR SETTINGS)

Please verify that you are using a name brand (Rayovac or Energizer) standard alkaline batteries in the display unit. We do not recommend using anything that is heavy duty, rechargeable, store brand or Lithium inside of the display.

- Remove all power, AC adapter and batteries from the display unit.
- Press and hold down the pin hole reset button, located in the battery compartment, for 20 seconds.
- Plug back into AC power and insert recommended batteries.
- Press and hold down the pin hole reset button for an additional 20 seconds.
- Verify that the unit has powered on and once connection has been made, attempt to set time and date.