model 02050

  • 1
  • Problem
  • Updated 3 years ago
outdoor sensor has new batteries, tried a,b,c channels but still does not work. sensor blinks and display unit looks for it but nothing shows up!
Photo of fred

fred

  • 3 Posts
  • 0 Reply Likes
  • ripped off

Posted 3 years ago

  • 1
Photo of Harold Ashe

Harold Ashe, Champion

  • 1449 Posts
  • 312 Reply Likes
Try removing the batteries (good, name brand alkalines) from both the sensor and display for a few minutes.  Bring the sensor inside and put batteries in the sensor first, then the display.  Be sure both the sensor and display are set to the same A-B-C channel selector.  Let them sit side by side for 10 minutes to establish a good, strong wireless connection before taking the sensor back outside. 
Hope this helps!
(Edited)
Photo of fred

fred

  • 3 Posts
  • 0 Reply Likes

nope.... doesn't fix it.

any other suggestions?


thanks



Photo of Harold Ashe

Harold Ashe, Champion

  • 1449 Posts
  • 312 Reply Likes
Hi, Fred:
It sounds as though either the sensor or display is faulty.  However, to rule out interference issues, if you position the sensor close to the display, do you get a reading on the display?  If not, I would call customer support or just wait here for an AcuRite rep to respond...they will make it right for you.
Photo of AcuRite Crystal

AcuRite Crystal

  • 2000 Posts
  • 111 Reply Likes
Hi Fred,

The following steps should help to resolve any issues you have been experiencing with your unit.

Before proceeding with the reset, please check your batteries. We recommend that the batteries meet the following criteria:

• Verify you are using standard alkaline batteries such as Rayovac or Energizer. Lithium batteries can be used in the outdoor sensor if you are in a location that will frequently see temperatures below -4oF/-20oC. (Rechargeable batteries, as well as batteries that indicate a heavy-duty quality are not recommended, and may cause irregularities.)
• Verify that you are using a fresh set of batteries. The battery expiration date should be at least 6 years out. Batteries can lose 3% of their power or more every year in storage.

1. Bring both the sensor and display unit indoors and position them side by side.

2. Remove all batteries from both the sensor and the display unit. (If the display has an AC adapter, please unplug this, as well, to completely power down the unit.)

3. Locate the A-B-C ID switch inside each battery compartment. Make sure that the two parts are set to the same position. Please change both parts to the next available letter on the ID switch, as this can help to reset the unit. (Inside the battery compartment, you will see a small, white sticker with a 4-digit number. Please let us know this number.)


4. Reinstall batteries in outdoor sensor first. (Please be sure that the red light on the front of the sensor blinks, as this will assure that the sensor is powered on.)

5. Reinstall batteries (and/or reconnect AC adapter) to the display last.

6. Let both sensor and display sit side by side to establish connection. (Leaving the devices side by side for 30 minutes will allow you to verify accuracy by comparing the indoor and outdoor readings shown on the display. For accuracy standards, please visit http://www.acurite.com/accuracy.)

7. After a connection has been established, the sensor can be placed outdoors. 
Photo of fred

fred

  • 3 Posts
  • 0 Reply Likes

Purchased new batteries and followed the instructions and still nothing.

sticker in sensor is  1031

sticker in display is 2515

Photo of AcuRite Crystal

AcuRite Crystal

  • 2000 Posts
  • 111 Reply Likes
Hi Fred,

We have emailed you at the address we have on file, please check your inbox.  Thank you