Model 01535s suddenly stopped working

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  • Updated 9 months ago
Received this as a Christmas gift 12/2016. Suddenly, in August the inside display stopped working. The outside unit appears fine. This inside unit has no batteries and connects to the wall but there is nothing but a blank screen. Please advise??
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Margaret

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Posted 11 months ago

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Bill Martin

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some appliances with both DC (battery) and AC (110 AC wall plug) require batteries to correctly work. These devices without batteries will not work. Unsure if this model or how Chaney has designed require batteries. Best to review user manual and put in good batteries.
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Michael Monteith

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 You can at least put batteries in it to see if the display is the problem or the wall wart as they call them.   That and try plugging it into a different outlet.  Highly doubt it's the outlet but you never know.  At least narrow it down to where the problem is that way.
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Bill Martin

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i forgot to mention, this outlet probably is on a GFI circuit. check to see if tripped. if it is, reset it. if GFI was tripped you might want to investigate why it tripped and resolve it.
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Margaret

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Nope the unit worked for a couple of months fine then the wall /display unit that's plugged to a viable and non GFI outlet stopped working. There are no battery back up in this specific display unit. I think the display unit died. I know it gets power but visual screen won't work.
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Bill Martin

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Margaret: you did all the correct testing but did not mention this in your posts until now. Given what Michael and I read, we supplied common resolutions to what you originally stated. Neither od us would have replied with the latest info since this is a Chaney issue to resolve. Sorry for wasting your time.
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Margaret

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No a problem. I appreciate your input.
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AcuRite Tori

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Hello Margaret,

We have emailed you at the email address we have on file. Please check your inbox. Thank you.
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Margaret

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My unit was sent in and serviced once already but it didn't even work correctly when I got it back. This is unbelievable.

Once you went through "fixing" it I was without the unit for a few weeks and have had it back only about 2 weeks. I get NO wind speed, no temp or rainfall - which we've had both of. The only information I am getting is the barometric pressure, date and time.

Please advise ASAP. I paid over $10 in shipping costs the last time I had to send it back and this should not me my expense when it is your product that won't work.
Thanks, Margaret
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AcuRite Jennifer

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Hello Margaret,

We are sorry to hear you are having an issue with the weather station. Are you getting dashes for the outdoor information? Please try the steps below:

You want the display and sensor to be at least 3 feet from electronics such as televisions, microwaves, computers & radios.  Follow the battery guidelines below:

•Verify you are using fresh alkaline batteries or lithium batteries (when temperature is below -4oF/-20oC) in sensor.

•Quality brand batteries are recommended, including Duracell, Rayovac, Energizer, or Kirkland.

•Verify batteries are fresh. The battery expiration date should be at least 6 years out. Batteries can lose 3% power or more every year in storage.

•Heavy duty, extra strength or generic / store brand batteries are not recommended for use with AcuRite products because they may cause performance irregularities due to the way these types of batteries disperse power. Each battery should not exceed 1.6 volts.

•Rechargeable batteries are not recommended for use with AcuRite products because they may cause performance irregularities due to the voltage instability of these types of batteries.

•Mixing different battery types (brands, old/new, etc.) is not recommended.

If you are following the battery guidelines perform the hard reset steps below:

1.Bring both the sensor and display unit indoors and position them side by side.

2.Remove all batteries from the sensor.

3.Remove all power from the display unit including the adapter (if applicable)

4.Wait 1 minute to ensure that any remaining battery power has discharged from both units.

5.Inside each battery compartment you'll find an A-B-C switch, change the channel to the next setting making sure they both match.

6.Reinstall batteries in outdoor sensor first.

7.Reinstall batteries (and/or connect AC adapter) in display last.

8.Let units sit within a couple feet of each other for 3 minutes to ensure a wireless signal is received.
*The display should receive the signal within several minutes.

9.After a connection has been established you may place the sensor outdoors.
 *If the signal connection fails after the units are separated try a new location for the display unit, the sensor or both.