I have a model 01036 / 01092 recently bought and installed in Iceland When registering my address, the country list is not including Iceland. The instrument is functioning OK but I can't communicate with it using the App on my iPhone - how can this be fixed?
We see you are offline on my AcuRite. If you are using a PC Connect display please verify the display is on Mode 3. Verify you downloaded the new AcuRite PC Connect software (v.2.0.3 Windows or 1.0.46 Mac) and removed the previous software you had been using. Once this is done, PC Connect needs to be connected to add the MAC address/Device ID. Under Data Transfer you should check the box if you want automatic data transfers, then chose how often you would like them to transfer. Below you should see Weather Sharing, check the box that says Share my Weather Data, a box should appear asking for your Device ID, enter the 12 digit ID and click 'Share Now'. Under status you should see the display detected, below you should see a time stamp of the current data transfer. Below you should see My AcuRite Sharing Active. Once this is set up, you application should connect when you log in with the same email and password used to create your account. Make sure that your PC does not go into sleep mode. In order for the information to transmit online, the following things need to happen.
You need to keep the display plugged into the computer
You need to have the software running
The computer needs to stay on and running (going into sleep mode will prevent any readings from transmitting)
The computer needs to be online at all times
If one of these things is not happening that could be why your information is not transmitting online. Thank you.