Model #01019M only 1 solar panel is working

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  • Problem
  • Updated 11 months ago
Temps started reading way too high here in Vegas, compared to an outdoor thermometer. I opened the unit for cleaning but it didn't need it, was spotless inside. I held the solar panels up to a light bulb and only the 'East' side panel drives the fan. The 'West' side does nothing. Guess I need a replacement top fan section.
I thought I registered it but I guess it was only with 'my acurite.' So I tried to register it just now and the page timed out without accepting it. It's Labor Day and you're closed.
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St8kout .

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Posted 11 months ago

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St8kout .

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Hello, is anyone even there? 
I tried calling for a warranty claim but was 18th in line, so I used their 'callback' option. After some 4 hours without a callback I tried again and got some kind of error message where my call was not even accepted.

You really need an email option for warranty claims, or is that on purpose to discourage them?
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AcuRite Rachell, Employee

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Hello St8kout,

We have emailed you at the email address on file. Please check your inbox. Thank you.
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St8kout .

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Ok, I managed to get through on the phone and they resolved it by sending me a new fan/solar panel  section under warranty. Thank you.

That fan makes a huge difference in temp readings. I was seeing 120 degrees while everyone else on the online map was reading around 100 degrees. If I were to mount the unit in the shade I would not get accurate wind speed readings, which is important to me as we sometimes get hurricane force winds in Vegas. Not kidding! (74 mph is Cat 1).
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AcuRite Tori

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Hello St8kout,

 Those are some crazy winds. Definitely worth monitoring! We are so happy to hear that this has been corrected for you. Have a great day!
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St8kout .

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Received the new top section with the fan and both panels are working, so everything's fine now. Thank you.
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AcuRite Tori

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Hello St8kout,

No problem. That is great to hear. Enjoy your day and thank you for the update!