Model 00754 worked fine for a couple of months then lost the signal to the outdoor sensor.

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  • Updated 7 months ago
I have followed all troubleshooting instructions to reset the units including installing new batteries, resetting, changing channels, with no luck whatsoever. I had the same issue several years ago with a similar Acu-rite product. I guess I hoped for better results with this unit.
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Krissy Sinor

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Posted 1 year ago

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AcuRite Jennifer

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Hello Krissy,

We are sorry to hear you are having an issue with the thermometer. The troubleshooting steps do need to be performed in a specific order. I have attached instructions below. If this doesn't correct the issue, and you have had the product less than 1 year we would initiate a warranty claim.

You want the display and sensor to be at least 3 feet from electronics such as televisions, microwaves, computers & radios.  Follow the battery guidelines below:

•Verify you are using fresh alkaline batteries or lithium batteries (when temperature is below -4oF/-20oC) in sensor.

•Quality brand batteries are recommended, including Duracell, Rayovac, Energizer, or Kirkland.

•Verify batteries are fresh. The battery expiration date should be at least 6 years out. Batteries can lose 3% power or more every year in storage.

•Heavy duty, extra strength or generic / store brand batteries are not recommended for use with AcuRite products because they may cause performance irregularities due to the way these types of batteries disperse power. Each battery should not exceed 1.6 volts.

•Rechargeable batteries are not recommended for use with AcuRite products because they may cause performance irregularities due to the voltage instability of these types of batteries.

•Mixing different battery types (brands, old/new, etc.) is not recommended.

If you are following the battery guidelines perform the hard reset steps below:

1.Bring both the sensor and display unit indoors and position them side by side.

2.Remove all batteries from the sensor.

3.Remove all power from the display unit including the adapter (if applicable)

4.Wait 1 minute to ensure that any remaining battery power has discharged from both units.

5.Inside each battery compartment you'll find an A-B-C switch, change the channel to the next setting making sure they both match.

6.Reinstall batteries in outdoor sensor first.

7.Reinstall batteries (and/or connect AC adapter) in display last.

8.Let units sit within a couple feet of each other for 5 minutes to ensure a wireless signal is received.
*The display should receive the signal within several minutes.

9.After a connection has been established you may place the sensor outdoors.
 *If the signal connection fails after the units are separated try a new location for the display unit, the sensor or both.

Please let us know if this corrects the issue. Thank you.
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Beverly A Montgomery

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No. Still just - - on outside temp. I did everything twice. It worked fine since I received it as a gift last November. Changed both to C. New batteries. reinstalled batteries per above instructions.??? Can you send me a replacement?
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AcuRite Jennifer

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Hello Beverly,

What is the model number of your weather station? Were you getting dashes on the outdoor readings? What is the name brand of the batteries you were using with it? When you did the troubleshooting steps were you near any electronics? We are able to send a replacement once we have exhausted all troubleshooting options and verified the warranty.
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Beverly A Montgomery

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Model 00754 Used Energizer AA batteries- Was about 5 ft from TV

I received as a gift one year ago. Was working fine. Then only dashes on outdoor temp

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AcuRite Jennifer

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Hello Beverly,

Thank you for going through the troubleshooting steps. We have emailed you at the address on file. Please check your inbox.
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Beverly A Montgomery

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I did all instructions on trouble shooting several times to no avail
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AcuRite Jennifer

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Hello Beverly,

We have emailed you at the address on file. Please check your inbox.
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Beverly A Montgomery

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This is the only email in my inbox????
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AcuRite Rachell, Employee

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Hello Beverly,

Are you saying you did not receive the email?  We have resent it just in case.  Thank you.
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Richard Dubiel

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I have the same issue manual instructions don't work
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AcuRite Jennifer

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Hello Richard,

What is the model number of your product?  The instructions for above are for the 00754 model specifically if you have a different model number the instructions could be different. Are you getting a reading for the outdoor information, or are you seeing dashes?
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Joe Worley

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I called the support number. After several hours of waiting I was told without a recite, I could not get the broken sensor replaced. It was a Christmas gift So I have a useless piece of junk. 
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AcuRite Jennifer

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Hello Joe,

We are sorry this has happened. That is not the case. I have reviewed your account and would be happy to get this corrected for you. We have emailed you at the address on file. Please check your inbox.
(Edited)
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Roger Frandrup

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I have the same problem. Followed the troubleshooting steps exactly, three times. Using fresh Energizer Lithium batteries. Bought the unit at Amazon on April 27, 2017. What next?

Sincerely,
Roger Frandrup

(email address remove by admin for privacy purposes)
(Edited)
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AcuRite Jennifer

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Hello Roger,

Please try the steps with standard alkaline batteries that are recommended below. Do the steps in the order listed. If this doesn't correct the issue we can initiate a warranty claim.

You want the display and sensor to be at least 3 feet from electronics such as televisions, microwaves, computers & radios.  Follow the battery guidelines below:

•Verify you are using fresh alkaline batteries or lithium batteries (when temperature is below -4oF/-20oC) in sensor.

•Quality brand batteries are recommended, including Duracell, Rayovac, Energizer, or Kirkland.

•Verify batteries are fresh. The battery expiration date should be at least 6 years out. Batteries can lose 3% power or more every year in storage.

•Heavy duty, extra strength or generic / store brand batteries are not recommended for use with AcuRite products because they may cause performance irregularities due to the way these types of batteries disperse power. Each battery should not exceed 1.6 volts.

•Rechargeable batteries are not recommended for use with AcuRite products because they may cause performance irregularities due to the voltage instability of these types of batteries.

•Mixing different battery types (brands, old/new, etc.) is not recommended.

If you are following the battery guidelines perform the hard reset steps below:

1.Bring both the sensor and display unit indoors and position them side by side.

2.Remove all batteries from the sensor.

3.Remove all power from the display unit including the adapter (if applicable)

4.Wait 1 minute to ensure that any remaining battery power has discharged from both units.

5.Inside each battery compartment you'll find an A-B-C switch, change the channel to the next setting making sure they both match.

6.Reinstall batteries in outdoor sensor first.

7.Reinstall batteries (and/or connect AC adapter) in display last.

8.Let units sit within a couple feet of each other for 3 minutes to ensure a wireless signal is received.
*The display should receive the signal within several minutes.

9.After a connection has been established you may place the sensor outdoors.
 *If the signal connection fails after the units are separated try a new location for the display unit, the sensor or both.