Model 00509 no longer displaying temperature

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  • Updated 3 weeks ago
I received this unit as a gift a little over 3 months ago.  It had been working perfectly up until a few days ago when the temperature wouldn't change from 17 degrees.  I unplugged the display and plugged it back in and now two dashes are displayed instead of a temperature.  I replaced the batteries in the sensor with new energizer batteries, and that didn't work.  I've tried all the other recommended steps, like unplugging the display, moving away from any electronics, replacing batteries in the sensor, then plugging in the display with the sensor nearby.  I even bought a new sensor thinking that was the problem but it wasn't.  

Whenever I unplug the display and replace the batteries in the sensor, the signal bars will cycle through for a few minutes and then go away.

Any other suggestions?
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Ryan

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Posted 3 months ago

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AcuRite Rachell, Employee

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Hello Ryan,
We understand you have gone through troubleshooting steps however, we need to ensure all steps have been exhausted. Please verify you are using the battery recommendations and try the troubleshooting steps listed below. If this does not correct the issue, please let us know. Thank you.

Batteries:

•Verify you are using fresh alkaline batteries or lithium batteries (when temperature is below -4°F/-20°C) in sensor.

•Quality brand batteries are recommended, including Duracell, Rayovac, Energizer, or Kirkland.

•Verify batteries are fresh. The battery expiration date should be at least 6 years out. Batteries can lose 3% power or more every year in storage.

•Heavy duty, extra strength or generic / store brand batteries are not recommended for use with AcuRite products because they may cause performance irregularities due to the way these types of batteries disperse power. Each battery should not exceed 1.6 volts.

•Rechargeable batteries are not recommended for use with AcuRite products because they may cause performance irregularities due to the voltage instability of these types of batteries.

•Mixing different battery types (brands, old/new, etc.) is not recommended.

Hard reset:
- Bring both units side by side and remove all batteries
- Place batteries into the outdoor sensor first
- Place batteries into display
- Allow units to sit side by side until they connect.

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Ryan

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Hi Rachell,

Thanks for the reply,

I just went and bought new energizer lithium batteries with an expiration date of 2037 to completely rule out the batteries.  I then did the hard reset.  The only variation from your troubleshooting steps is instead of removing and replacing batteries in the display, I just unplugged from the wall, I don't have any batteries in the display.  

The light on the outdoor sensor still flashes red about every 30 seconds or so, and the indoor thermometer seems to be working properly.  The sensor and the display are just not connecting.
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Ryan

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Rachell, any more suggestions?
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AcuRite Rachell, Employee

  • 6162 Posts
  • 195 Reply Likes
Hello Ryan,
We apologize for the delay in response. We have emailed you at the email address associated with your community forum account. Please check your inbox. Thank you.