I placed an order last month for an assortment of items. The order took over 3 weeks to arrive, which itself is inexcusable in this day and age. To make matters worse, the SmartHub was not included in the shipment. There is no indication on the shipping documents that this will be coming in a separate box. I haven't been able to find a way to email anyone about this, and your limited phone hours are incompatible with my work schedule and time zone. Can you give me an idea of what I can do to get this resolved?