Malfunctioning Blacklight/display Model: 01035

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  • Problem
  • Updated 9 months ago

I got this weather station about 3 years ago. at one point I tried to hang the display using the hole designed for hanging on the back of the display. Ever since then the backlight of the display goes on and off of its own will. Sometimes it will stay on for hours at a time. The battery dies very quickly. The display is becoming increasingly difficult to read, now there is no wording on the display even though the backlight still goes on and off.

I was just wondering if there was a way to override the black light? to turn it off?

I live in Canada and can't find any toll free support # or email contact... so I thought I'd start here.

Thank you.

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Michelle Van Mil

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  • a little frustrated

Posted 9 months ago

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AcuRite Rachell, Employee

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Hello Michelle,

With the issues you are describing we would recommend the troubleshooting steps listed below. You can turn off the backlight all together by pressing the light button on the top of the display.  We are happy to assist you here on forum but if you would prefer, you can call us at 877-221-1252. Please let us know if you have any questions. Thank you.

To do a factory reset: (THIS WILL CLEAR ALL OF YOUR HISTORY AND YOUR SETTINGS)

Please verify that you are using a name brand (Rayovac or Energizer) standard alkaline batteries in the display unit. We do not recommend using anything that is heavy duty, rechargeable, store brand or Lithium inside of the display.

- Remove all power, AC adapter and batteries, from the display unit.
- Press and hold down the pin hole reset button, located in the battery compartment, for 20 seconds.
- Plug back into AC power and insert recommended batteries.
- Press and hold down the pin hole reset button for an additional 20 seconds.
- Verify that the unit has powered on and once connection has been made, attempt to set time and date.