mac address not captured

  • 1
  • Problem
  • Updated 5 months ago
My Acu-rite Acu link bridge isn't registering properly with my router. The last 6 digits are all zeros. This unit was just fine until I moved it and the router to another room. Any ideas? The back light is green while the left is solid blue and the right is flashing once every 12 seconds or so.
Photo of Noel Wheate

Noel Wheate

  • 2 Posts
  • 0 Reply Likes

Posted 5 months ago

  • 1
Photo of Edward Ward

Edward Ward

  • 102 Posts
  • 14 Reply Likes
Are you using a Smart Hub or the new Access?

Here's the manual for the Smart Hub. It explains light status...
Photo of AcuRite Jennifer

AcuRite Jennifer

  • 11801 Posts
  • 536 Reply Likes
Hello Noel,

You would need to access the internal page again. You would need to enter the full device ID in the mac address box. You want to use all caps and no colons. Once that is done click save. You can then click the GO button on the splash page and this will reset the smartHUB. Close out of the internal page, and go back in. The full device ID should be in there. Please let us know if there is anything further we can assist you with.