Mac address is invalid Device must be connected and reporting data to claim it. Please make sure the device is connected to your router and

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  • Updated 2 months ago
Mac address is invalid Device must be connected and reporting data to claim it. Please make sure the device is connected to your router and the status lights are blinking. This is the error message I keep receiving when I try to connect to AcuRite. Wunderground is getting updates, my computer is saving everything but I just cant get my acurite to recognise me. Model is 01536CAUDI Any help would be greatly appreciated
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Brenda Larsson

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Posted 2 months ago

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Steve U

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1) You are down under. 2)This is a (being used as ) PC connect system?
Did you install the software BEFORE connecting the USB cable ?
I don't believe the PC connect version uses the MAC (24C86Exxxxxx)
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George D. Nincehelser

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PC Connect displays do use a MAC.  Not for networking as is normally used, but for assigning a unique identifier to each device.
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Brenda Larsson

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Yes am in Aus, I am connected to my pc via USB and no I dont think I did install the software before USB cable. I'm not a computer wiz but I can get my way around one with instruction.
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AcuRite Rachell, Employee

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Hello Brenda,
Please verify you downloaded the new AcuRite PC Connect software (v.2.0.3 Windows or 1.0.46 Mac) and removed the previous software you had been using. Once this is done, PC Connect needs to be connected to add the MAC address/Device ID. Under Data Transfer you should check the box if you want automatic data transfers, then chose how often you would like them to transfer. Below you should see Weather Sharing, check the box that says Share my Weather Data, a box should appear asking for your Device ID, enter the 12 digit ID and click 'Share Now'. Under status you should see the display detected, below you should see a time stamp of the current data transfer. Below you should see My AcuRite Sharing Active. Please let us know if you continue to have this issue. Thank you.
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Brenda Larsson

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Problem is now fixed. It seems I may have had a corrupt account which has been giving me no end of grief. Thanks to all for your help.
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AcuRite Rachell, Employee

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Hello Brenda,
We are happy to hear you are up and running. Please let us know if you have any other questions. Thank you.