Mac address error

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  • Problem
  • Updated 7 months ago
While setting up my AcuRite app on my android I keep getting......Error mac address invalid.
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mark

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Posted 7 months ago

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AcuRite Jennifer

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Hello Mark,

Do you have a smartHUB or PC Connect software? You want to type the 12 digit device ID exactly as it appears on your product. You do not want to put any spaces after you type it. Are you getting this error message on My AcuRite or the PC Connect software? What is the model number of your product?