Lost historical data after battery change

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  • Updated 1 year ago
Having had my 5-1 unit for a year I decided to do a yearly battery change before they went bad. After changing batteries in both the 5-1 and display, the display wouldn't recognize the 5-1 unit.

Following the online directions, I took all the batteries out of both units again and synced them together. Worked fine and both units recognize each other but I lost ALL my historical display data. Including year to date rain.

At this point my only option is to have the faucet run water into the unit until it reaches the old rain level which I only think I remember! There must be a better way. 

If I replace the batteries again next year will I have to do this all over again including losing my data?
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Clint1583

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Posted 2 years ago

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Jack Canavera

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I wonder if you lost your wall power to the display station during the battery change or hit the Clear Record/Rest button that is on the back of the display?  Either situation will wipe your data.
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Harold Ashe, Champion

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Clint, most of the 5in1 displays have an ac/dc converter that should run it if you lose power or during a battery change.  If you have one, make sure it's plugged in. What model no. do you have? 

Another thing to remember is to change 2 batteries on one side of the 5in1, then the 2 on the other side.  Don't remove all 4 of them at the same time.  The sensor will continue to work (for a while) with only 2 batteries...it's designed that way to prevent data loss during the change.

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Clint1583

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Thanks for the comments. I have model 02064C/999143 (Costco special). Didn't know about changing batteries 2 at a time, didn't find that in any of the directions. 

After changing out batteries, the two pieces didn't recognize each other so that's when I took out the batteries of each unit at the same time. I'm guessing that's when I lost everything.

Not happy with myself that I lost the past year's data. I guess I'll be more careful next year when I change the batteries. I think part of the problem is that I changed the batteries in the two units when they weren't close enough together to sync. I did the weather station outside and the display while in the house.
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AcuRite Jennifer

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Hello Clint1583,

Harold is correct. The reason you lost all the information is because you reset both units the display and sensor. It is like a factory reset on the product. In the future if you keep the adapter plugged into the display, and remove the batteries you should not experience data loss. When you change the batteries we recommend changing them in the sensor first, and then the display. If you do the display first, and then the sensor they may not be able to communicate which sounds like the problem you were having. Thank you. Enjoy your weekend!
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Anthony Lundquist

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Harold's idea is best. I had the 5in1 sitting next to the display when I remove all four at once and upon replacing the display unit does not see the 5in1. The two unit must now be resynchronized as described in the manual which means powering down the display and powering up for the display to enter it's search for sensor mode there by losing all data.
So changing batteries two at a time keeping voltage applied to the sensor without power loss is the proper MOP.
Harold mentioned the unit was designed this way. Unfortunately there is absolutely nothing stated in the manual.
It must of gotten left out from the text translation from China.
AcuRite you should proof you text manuals before releasing them.
Please have this documentation corrected and in the mean time slip sheet this info into all existing merchandise packaging. 
NO customer wants to lose all their data !
Thank you.

Tony Lundquist
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Clint1583

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Thanks! When I do my yearly battery change next time I'll be a little more careful.
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AcuRite Jennifer

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Hello Anthony,

We appreciate the feedback, and will take this into consideration for future manual updates.
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Drew Shock

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Of course when you leave power to the 5 in 1 while changing the batteries two at a time, you risk adding rain if the buckets tip while you are replacing them.

My display has no place for a wall plug adapter, so every time I have to change batteries in it, I lose all my data. It has a button cell battery and I figured that was to keep power to it on a battery change, but it doesn't. One of multiple flaws with the Acurite system.
(Edited)
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Kumba

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I can't believe this hasn't been rectified. Why was this not resolved before production? All the fancy methods of replacing batteries is juvenile and archaic. Each time the unit downloads manually you should be able to set the history point of reference to whatever you want. 1 Month - 1 Year whatever. I just lost 2 years of data within the display.
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AcuRite Jennifer

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Hello Kris,

We have replied on your other post.