Loss of signal alerts

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  • Updated 1 week ago
I keep getting alerts for loss of signal, from my new access,  but it appears to be only to myacurite cloud not to weather underground and not to the display. Anyone else???
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Jim Ober

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Posted 3 months ago

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Gregory DiCarlo

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Yes, many of us are having this problem. Acurite was made aware of this problem months ago. They have yet to respond.
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Lou Doucet

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Same issue occurs here from time to time.
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Jim Ober

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FYI I reinstalled my smart hub and setup up all sensors for it also, The smart hub has worked flawlessly while the access has lost signal 2 times in the last 24 hours.   Appears they need to update the access firmware.
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John Beattie

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Same problem here and I have a separate thread going.  Like Gregory said, if acurite monitors these forums they are aware of this problem, but no response... My feeling is that they can't figure out why the access loses connection and don't want to admit it.  I have seen that some users have switched back to their smart hubs with no problems, and I'm thinking of doing the same!
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Lou Doucet

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I was having the intermittent loss of signal when I had my Smart Hub and support told that the Access would correct that issue. So I bought a new Access and am still experiencing the occasional cut outs of different sensors, just like with the Smart Hub.
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Jim Ober

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1 week after reinstalling my smart hub it has been perfect while my access has had 16 signal loss alerts.
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AcuRite Rachell, Employee

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Hello All,

If you are experiencing this issue, please provide us with the following information. Thank you.

When your Access goes offline, do both sensors go offline at the same time always or does it seem one does more than the other?

Do the sensors come back online by themselves or do you have to do a power cycle to get them back up and running?

If you are sending to Weather Underground, do you lose connection to WU as well?

What building material is between the Access and the sensors?

What is the make and model of your router? Are you using a switch?

What brand of batteries do you have in your Access?

Do you have the Access within 3 feet of any major electronics, router and smartHUB included? If so, please move the Access away from the electronics as far as the Ethernet cable will allow you.
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Jim Ober

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LOL, Access hub is a big joke. the smart hub sitting in the same location is fine but my location is the issue with Access.  Blame the customer for a product issue.
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Rick Rand

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Same issue.  
The Access had been working properly, but stopped receiving signal from one (of five) sensor five days ago.  It is only this one sensor that it does not report.  The smartHUB did not lose any connection, and is reliably reporting from all the sensors.  Both the Access and smartHUB are in the same general area, so the signal path is exactly the same. 
This is remote, so I cannot do a power reset on it.  
The batteries are Duracell, not that it matters since there has not been a power failure.  
Not sending to WU.  
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Denise

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Rachell, I’m new to Acurite and trying very hard to get my weather station display and 5 in 1 pro sensor to be displayed on My Acurite app on my iPhone and show up on Weather Underground. When I set it up with PC Connect on my laptop, I was able to see my station on Weather Underground and see the update on My Acurite on my phone. But I cannot keep the laptop turned on all the time and the display is on the fireplace mantel in the living room. It appears to pick up a wireless signal, so there should be no reason that we would have to keep it WIRED to our laptop (which we can’t)!!! Please explain WHY we cannot get updates all day long on our phones or no longer find our weather station on Weather Underground!!!!! This is HORRIBLE!!!!!
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Ledrak

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Denise if you have a PC connect unit it needs to be connected to the computer and both units running 24/7 in order for it to work, that's how a PC connect unit works.  If that's not good for you then you should get an Access unit, it connects to your router with an Ethernet cable and once set up no computer needed.
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George D. Nincehelser

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The wireless signal showing on the display is to the 5n1 sensor.  This is not a WiFi connection, but a simple radio signal on the 433MHz frequency.

If you are using a PC Connect display, you do need to keep it attached to a PC running the PC Connect software 24/7.  This is necessary to transmit the data over the internet to the myAcurite and wunderground servers.

If you do not wish to run a connected PC 24/7, you can purchase an Access unit.  It will listen for the data from your 5n1 sensor and transfer them over your local network via a wired ethernet connection.

Another possible option is a new display that Acurite has that connects directly to wunderground (but not myAcurite) over a wifi connection.  However, I don't think they're selling that display separately yet.

https://www.acurite.com/5-in-1-weather-station-color-display-wireless-network-connection.html
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Dave

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Mine was fine and then about a week ago this started with mine. This should be a plug and forget operation but I guess not.  Mine was working flawless until now.
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Jim Ace

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this is Tech supports response:
Hello All,

If you are experiencing this issue, please provide us with the following information. Thank you.

When your Access goes offline, do both sensors go offline at the same time always or does it seem one does more than the other?

Do the sensors come back online by themselves or do you have to do a power cycle to get them back up and running?

If you are sending to Weather Underground, do you lose connection to WU as well?

What building material is between the Access and the sensors?

What is the make and model of your router? Are you using a switch?

What brand of batteries do you have in your Access?

Do you have the Access within 3 feet of any major electronics, router and smartHUB included? If so, please move the Access away from the electronics as far as the Ethernet cable will allow you.

get use to it, their fix all.
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Tom Bruin

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some times my  indoor temp/humidity sensor works for 30 minutes
Always need to power cycle
not sending to weather underground.
Window
Belkin ac750.
Kirkland 
yes moved to >3 feet
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Drew Shock

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When your Access goes offline, do both sensors go offline at the same time always or does it seem one does more than the other? I only have one 5 in 1 sensor and yes it goes offline.

Do the sensors come back online by themselves or do you have to do a power cycle to get them back up and running? Sensor is on the roof and I would have to remove batteries to power cycle it. That is too much of pain. If you are talking about the Access, sometimes I just remove the Ethernet cable for 10 seconds then plug in back in. Other times I have to remove the batteries and the power for 30 seconds.

If you are sending to Weather Underground, do you lose connection to WU as well? I do not send data to WU with the Access, it's too unreliable. I use my smartHUB for that.

What building material is between the Access and the sensors? A popcorn drywall ceiling, a plywood roof covered with felt and shingles.

What is the make and model of your router? Are you using a switch? ActionTec C1000A

What brand of batteries do you have in your Access? Thunderbolt Heavy Duty from Harbor Frieght. Before you start telling me about batteries "approved", I have tried Duracell and still have the same issue.

Do you have the Access within 3 feet of any major electronics, router and smartHUB included? If so, please move the Access away from the electronics as far as the Ethernet cable will allow you. I have the Access as far away as I can with the cord you all provided.
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AcuRite Rachell, Employee

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Hello Drew,
We have emailed you at the email address associated with your community forum account. Please check your inbox. Thank you.
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Drew Shock

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I believe the issue is with the Ethernet controller they have installed in the Access. It has a hard time reconnecting whenever there are short power outages under 6 seconds. They probably need to be recalled. I have two both with the same problem. I'm returning the one I can as I have seen no real solution in any of the forums.
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Bruce

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When your Access goes offline, do both sensors go offline at the same time always or does it seem one does more than the other?  All my sensors go offline at the same time

Do the sensors come back online by themselves or do you have to do a power cycle to get them back up and running? I do a "Save and Restart" from the "AcuRite Access Info" web page. It shows all my sensors as being online with good signal and battery as normal.

If you are sending to Weather Underground, do you lose connection to WU as well? WU shows NO interruptions.

What building material is between the Access and the sensors? 5in1= Brick and plaster, 75 feet. Room sensor= plaster interior wall, 20 feet.

What is the make and model of your router? Are you using a switch? Linksys WRT3200ACM and a Netgear switch.

What brand of batteries do you have in your Access? Engerizer

Do you have the Access within 3 feet of any major electronics, router and smartHUB included? NO
(Edited)
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AcuRite Rachell, Employee

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Hello Bruce,

We have emailed you at the email address associated with your community forum account. Please check your inbox. Thank you.
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Mark

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I am having same problem. Several times per day I lose the signal. Never returns unless I recycle the access router. The smart hub that I have still works fine . There is something wrong with the router. I did contact Acurite — They sent me an email with troubleshooting procedures. He’s got an onli they sent me an email with troubleshooting procedures. This work for a short period. But the Access router went off-line again. The access router has A solid blue light but the MyAcuRite app shows All sensors are off-line. I also am getting off-line alerts.
(Edited)
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Matt

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I am in australia and am very frustrated with the same issue. It is a new device - about 2 months old - and I bought the batteries brand new for this device. I would get an alert at least once a day about losing signal. At all other times there is full reception on the hub and there is usually no one at home (meaning nothing could be on to provide interference) when it loses signal. I keep seeing responses from acurite with personal emails to public complaints which seems to indicate that they are trying to hide something. Starting to wish I had checked this forum before purchasing what has become a v very frustrating product. 
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John Beattie

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I also tried the suggestion to unplug ethernet cable for 30 seconds and plug back in, and then rotate the access 90-180 degrees.  Did this a few times but no luck, kept going offline.  I reported this back via email to chaney instruments and they are having me send in my access to be checked by their quality control under their warranty.  I am almost reluctant to do this however, as I have pretty much switched to the weather underground website and phone app to look at the data reported by my station.  It's funny that while I have been having all of the offline issues with the Myacurite website and app, the weather underground connection has never dropped offline and all data is reported to the WU site every 5 minutes like clockwork.  If the access unit is reporting to WU then why can't it seem to hold a connection to Myacurite?  Common sense dictates that it's something in how the data gets sent to the acurite servers and the problem is on their end.  They should ask the site managers at WU how their data collection works and make corrections!!    I'm afraid that if I send the access unit in for inspection it may mess up the nice connection I have with WU.  Oh well, hopefully they can fix the unit so that it works as intended across all formats. 
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George D. Nincehelser

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I had an Access unit go "offline" like that last week.  It was uploading wunderground every 10 seconds as it should (I'm using an Atlas), but updates to myAcurite came to a complete halt.  

It was persistent and didn't seem like it was going to fix itself, so I started monitoring its network traffic while it was in this "offline" state.

The traffic monitoring shows that nothing was being transmitted to myAcurite any longer... nothing on port 443 in the expected 5-minute intervals.  However, traffic was continuing to flow on port 80 to wunderground every 10 seconds.

Then I tried a simple power-cycle.  That didn't clear the problem.  There still was no traffic flow to myAcurite, but wunderground was just fine.  I tried a few more power-cycles... no change.

I then did a more "complete" power-cycle, disconnecting everything, including the batteries, and letting it sit for about 5 minutes before power back up.

Boom.  Traffic suddenly started flowing on port 443 to myAcurite again.

I'm kind of stumped what triggered this behavior.  That particular unit has been running for without error for the past several months since it was installed.

The problem doesn't seem to be the network stack as the internal web page works fine and the communications to wunderground are also fine.  Maybe it's hitting a bug in the encryption routines?  ???

Even though it's now working, it's going back to Acurite for analysis.  Fortunately I have another Access unit to fall-back upon.
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Drew Shock

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George I wish none of us had this problem but I kind of glad you did. Maybe Acurite will understand the problem is worth a fix.

I was thinking it was an Ethernet controller issue since anytime I rebooted or unplugged my router for 6 seconds or less the Access would stop reporting. I don't have mine reporting to WU since I don't trust it, I using my smartHUB for that. But since yours still reports to WU it must not be an Ethernet controller issue, at least for yours anyway.

*** INFORMATION FOR ACURITE BELOW ***

All my equipment has been stable for the last 18.5 days and we have had not power outages I am aware of. But take a look at the stats below for a comparison of my smartHUB to the Access. My Access sits a little less than 6ft off the floor on a bookshelf 1.5 ft. from the ceiling. It's over 3 ft. away from any other electronic device. My smartHUB sits in a cubby hole behind my bookshelf about 5.5 ft. off the floor and 2 ft. from the ceiling. My 5 in 1 sits 3 ft. above my roof about 20 ft. from my base units.

Stats for the last 18.5 days 5/29 - 6/18:

SmartHUB missed one data point (that's right, just one)

Access missed 45 total data points
Single misses: 35
2 in a row: 3
3 in a row: 5
4 in a row: 1
7 in a row: 1

ACURITE: I currently have my Access setup for a return which I must do by June 31st to be in the 90 day window. Do you think you'll have a fix by then or should I just return it for a refund? Or do you have another option? Thanks for your help.
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Brett

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I got an RMA for my Access a few weeks ago and returned it under warranty.  Received it on Friday, they said "their quality control specialists had made improvements to my unit".  Still no joy...the problem persists.  Meanwhile my old Smarthub chugs along.  I was caught up in the defective fan issue on the 5 in 1 upgrade, my first Smarthub was replaced under warranty, and now this.  Acurite has a near perfect 100% failure rate and I have completely lost faith in them.  Was really looking forward to the new Atlas but there is no way I'd ever buy one now.
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Drew Shock

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Brett here is my experience:

1) My first 5 in 1 had the stuck on 1% humidity issue and Acurite replaced it.

2) Then sometime later it got the 5 to 9 degree too high temp. issue due to bad aspirating fan. I bought a new wind cup assembly (which includes the fan). Temps were still too high.

3) Acurite sent me the pro version with two solar panels (I ended up using that for another station I had with the hi temp. issue.) I fixed the high temp issue on this 5 in 1 by wiring around the circuit board that limits the fan speed.

4) Then Acurite decided to update the smartHUB with new firmware and change from MyBackyardWeather to MyAcurite. It took six months before the issues were worked out on the smartHUB. And don't get me started on how much less customizable and how much less data is shown on one page with  MyAcurite over MyBackyardWeather.

4) About a year later the fan failed. So I replaced it with another fan motor I had laying around. When the Access came out I ordered a 5 in 1 Pro (dual solar panel model) with the Access. So far the Pro model sensor works great, temps are usually in line with other surrounding stations and the airport or just one degree higher.

5) The Access unit is terrible however. It struggles to pick up the signal from the 5 in 1 Pro no matter how I orient it, raise or lower it. I still use my smartHUB for reporting to WU since the Access is so unreliable.

6) My second station also had the too high temp. issue and I used the dual panel Pro wind cup assembly Acurite had sent me for my other station on this one. It brought the temps closer to surrounding stations. I have had the dual panel a couple of years now and it seems the temps are starting to creep up. I'll have to take it down and see what is going on.

So I will have to agree that the failure rate is near 100%. Acurite has tried to remedy some of my issues but at only about a 50% success rate. The Access is worthless unless you don't mind missing data.
(Edited)
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Dan

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Thanks George for your post these problems are piling up my Accsess has been working fine since installed I had my first hiccup the other night I have a 5n1 and 2 tower sensors reporting to my Acurite dashboard but ONLY my 5n1 seemed to mysteriously drop off to a signal of "0" display showed full signal, nothing was being sent to either my dashboard OR WU but my tower sensors were unaffected nice full signal of "4". So why only the 5n1 was effected and not the tower sensors? signal came back on it's own 7 hours later and WU and dashboard were updating again.

There is definitely a issue going on with the Accsess the old smart hub had no problems like this.

(Edited)
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Dan

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Had another drop(off line) last night from the 5n1 WU and dashboard, tower sensors unaffected full 4 bars, batteries are all fine, definitely something wrong with the Access. 
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Jim

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I'm wondering - according to https://www.acurite.com/5-in-1-pro-weather-sensor-temperature-humidity-rainfall-wind-speed-wind-dire..., you can use the 5-in-1 sensor with the Access *or* the indoor display, but neither that page nor the manuals for the display or the Access indicate whether *both* can be used simultaneously.
When my Access loses connectivity with the sensor, the display just hums happily along.
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Drew Shock

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Good catch jalo but I'm pretty sure they were meant to work at the same time. I haven't heard any of the Acurite employees on this form say otherwise.

The Access has some type of issue causing it to skip data points quite often. My smartHUB and indoor display have worked great simultaneously for years.

They just need to fix the Access.
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Jim Ober

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The 5 in 1 simply transmits data, any receiver in range can get the data, I currently have Access, Smarthub and Display getting data from my 5 in 1.
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Jim

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IIRC, the SmartHub connected with the display, not the 5N1 directly.
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George D. Nincehelser

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The SmartHUB/Access units pick up data from the sensors.  They do not connect with the display.
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Rick Rand

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I have 5 sensors, the Access and the SmartHub.  They were both reporting all 5 sensors.  Now the Access has stopped reporting one of them, while the SmartHub is still reporting all.  So it is not a problem with the sensor.  Definitely a problem with the Access unit.  As Drew said "They just need to fix the Access." 

These are at a remote site.  Is it possible to remotely get the Access to reboot so it can work again?  
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Jim

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If you know the IP address for the Access, you can access it from that network (or externally, if you've allowed incoming HTTP traffic).
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Earl Stahl

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I am also having this problem.  I have two Access devices in two different homes (hundreds of miles apart).  Both of these Access devices are showing the same problem.  They loose touch with the 5 in 1 sensor and stop reporting.  The problem will go away if the Access is powered down (power and battery disconnect) and restarted.   This behavior did not happen with the Smarthubs in these houses.  We need a fix ASAP!
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John Beattie

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A couple of days ago I boxed up my access hub and sent it back to chaney instruments for testing/repair.  To stay online I dug out my old smarthub and hooked it up.  Haven't had an issue of going offline at all since I starting using the old smarthub.  I certainly hope that they can find the problem with the access and fix the issue!
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Drew Shock

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John my smartHUB (see above post) went 18.5 days and only missed 1 data point. My Access missed 45 one of which was 7 in a row.

I just found another problem with the Access to add to the growing list. Yesterday 6/23, Access decided to quit sending data to MyAcurite at 11:52 PM and it didn't reconnect till 5:46 AM today 6/24, almost 6 hours later. But as we all know this is normal behavior for this piece of junk. However, we had rain at 8 AM on 6/23 and since Access quit reporting just before midnight and didn't restart till almost 6 AM 6/24 today it didn't reset the rain and just carried it over. Of course if the Access would work right to begin with and not quit randomly or when the power blinks this problem would be avoided.

John hopefully after testing yours they issue you a refund. They just don't work right. Every so called solution I have read on the forum or in the emails they have sent me have not worked.

This is speculation but, I believe Access has a physical issue that can only be fixed by a recall which Acurite doesn't want to do  because of the expense. They are hoping enough people don't look too closely at their data. I hope they prove me wrong and can fix it with a firmware upgrade. 
(Edited)
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Aaron

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Having the same problem as everyone else.

When your Access goes offline, do both sensors go offline at the same time always or does it seem one does more than the other? I only have one 5 in 1 sensor and yes it goes offline.

Do the sensors come back online by themselves or do you have to do a power cycle to get them back up and running?  Sometimes it starts communicating by itself other times I remove the Ethernet cable for 10 seconds then plug in back in. Other times I have to remove the batteries and the power for 30 seconds.

If you are sending to Weather Underground, do you lose connection to WU as well? Yes.  

What building material is between the Access and the sensors? drywall and stucco. 

What is the make and model of your router? Are you using a switch? ARRIS TG1682G

What brand of batteries do you have in your Access? Duracel

Do you have the Access within 3 feet of any major electronics, router and smartHUB included? If so, please move the Access away from the electronics as far as the Ethernet cable will allow you. I have the Access as far away as I can.
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Brett

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Acurite seems to keep steering toward a possible RFI issue.  I have a shielded eternet cable running to the other side of the house for my solar inverter monitoring.  As an experiment, I will connect to that and see what happens.
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Rick Rand

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The Access may very well be less sensitive on the RF section, but that is not always the issue.  Some have reported that it still reports to WU while not to MyAcurite.  That sounds very much like a software/firmware issue.  
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Steve U

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Sat,Sun,Mon I got alerts (and the data was missing) for my 5 in 1 sensor at 0200-0300 (only 3 data sets during that period)  My 3 tower sensors were fine. The Access showed signal: 05 in 1 Batteries measured 3.18V (I have the remote battery pack).    FW is still 047
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Brett

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So I connected the Access to a shielded CAT6 which put it a good 25 feet and on a different floor of the house away from the wifi router and any other source of RF.  It stayed connected to the internet, always had a blue light, but failed to report to the My Acurite  app after about 90 minutes.  Meanwhile the Smarthub quietly does it's thing.  I'm hoping for a refund since this device is seriously flawed.  I will continue to use the 5 in 1 and Smarthub as long as both continue to operate but have no intention of ever spending another dime on any Acurite product.
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Drew Shock

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Brett, I'm pretty sure the flaw is in the Access itself. They would not want to recall them. Hopefully someone comes up with a hack so the smartHUB can continue to communicate with WU after the Acurite end date. I don't care if it reports to the MyAcurite site. The more Acurite is out of the loop the better.

Look on the bright side, you get to try a different band now, that's exciting.
(Edited)
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Brett

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I agree. If it were a software problem, a patch could have been pushed out by now. It’s a shame...Acurite had a real opportunity here to be on the same level as Davis and totally blew it.
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Lou Doucet

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Just curious about something, is it only doing this with a 5 in 1 station? I have an Access with 5 temperature/humidity sensors only. Mine has worked fine. Once I lost a sensor but found out it was caused by a low battery. I was having the loss of signal problem with my original Smarthub and they told me to upgrade to the Access. Since doing so it has gone away. Is anyone using just senors having this issue?
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Jim Ober

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I have a 5 in 1 plus 4 temp/humidity sensors, I lose all 5 at the same time and they come back on together. I reinstalled my old smarthub and it's perfect.
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Jim Ace

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Now that I sent Access back to Acurite and using my old SmartHub all my sensor are working just fine.
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Rick Rand

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Yes Lou,
I have 5 separate sensors (no 5n1).  I have lost one of them on the Access, while the SmartHub is still reporting all of them.  Since it is remote, I cannot reboot it. 
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Rick Rand

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Update since last report.  I am at the remote location, and reset the Access.  All sensors now are reporting.  Not very reliable.  Can this be remotely rebooted?  
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Bruce

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You need to be able to get to the Access splash screen. Use your browser and call up the IP address of the Access unit. There is a "Save and Restart" button that should get your sensors back on-line.
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Rick Rand

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Thanks Bruce.
That worked, but.....
The IP address of the Access changes by itself.  I was tracking it today, and it changed.  I had to change the IP address in the browser to look at it again.  If I am remote from the device and network, how can I know the proper IP address at any time?  
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Bruce

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You can set up your router to assign the Access unit a permanent (static) IP address.
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Gregory DiCarlo

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I got an e-mail from Acurtie on Monday saying that they are returning my Access to me with  "improvements".  I e-mailed them back asking what improvements they made. Their answer: "We updated the firmware on your hub to the most recent version as well as enhanced the performance of the antenna."  I emailed them back telling them I already had the latest firmware 047 on it, and I had no issues with the antenna. I reiterated that my problem was with the internal clock drift, and the Access loses communication to myAcurite, but not Weather Underground. Of course they did not respond to this.
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Gregory DiCarlo

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It took about 2 and a half weeks. I'm sure the issues haven't been fixed. So don't hold your breath. The clowns at Acurite have no  idea what they are doing. And they surely don't care about their customers. They are a third rate company.
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John Beattie

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My access is back with them as well.  We all need to update each other as to how things are going when we get them back.
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John Beattie

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And BTW, smarthub = no problems.
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Drew Shock

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John my smartHUB preforms much better than my Access also. Did you have to pay to ship it back to them? Are they going to replace it or fix it or do you even know yet?
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John Beattie

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They covered the shipping as they were having it returned to them under warranty.  They said in emails that their quality control people were going to examine it and see what needed to be done, so I don't know if they will be sending a new one or trying to fix my original.