Loss of signal alerts

  • 2
  • Problem
  • Updated 2 weeks ago
I keep getting alerts for loss of signal, from my new access,  but it appears to be only to myacurite cloud not to weather underground and not to the display. Anyone else???
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Jim Ober

  • 12 Posts
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Posted 3 weeks ago

  • 2
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Gregory DiCarlo

  • 132 Posts
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Yes, many of us are having this problem. Acurite was made aware of this problem months ago. They have yet to respond.
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Lou Doucet

  • 5 Posts
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Same issue occurs here from time to time.
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Jim Ober

  • 12 Posts
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FYI I reinstalled my smart hub and setup up all sensors for it also, The smart hub has worked flawlessly while the access has lost signal 2 times in the last 24 hours.   Appears they need to update the access firmware.
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John Beattie

  • 11 Posts
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Same problem here and I have a separate thread going.  Like Gregory said, if acurite monitors these forums they are aware of this problem, but no response... My feeling is that they can't figure out why the access loses connection and don't want to admit it.  I have seen that some users have switched back to their smart hubs with no problems, and I'm thinking of doing the same!
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Lou Doucet

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I was having the intermittent loss of signal when I had my Smart Hub and support told that the Access would correct that issue. So I bought a new Access and am still experiencing the occasional cut outs of different sensors, just like with the Smart Hub.
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Jim Ober

  • 12 Posts
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1 week after reinstalling my smart hub it has been perfect while my access has had 16 signal loss alerts.