Latest Mobile Update for my iPhone

  • 1
  • Problem
  • Updated 7 months ago
I have a 5 in 1 system plus two additional modules.  With the update I installed 12/14/17, the 5 in 1 is fine but my two other modules have issues.  The dashboard displays properly but, when I click on humidity, the temp chart is displayed.  When I click on temp the Humidity chart is displayed.  This is true for both my extra modules.  Not a big deal but thought you would like to know. 
Photo of bob.knievel

bob.knievel

  • 46 Posts
  • 1 Reply Like

Posted 8 months ago

  • 1
Photo of Al Murra

Al Murra

  • 3 Posts
  • 1 Reply Like
Same thing happening to me since the update...
Photo of AcuRite Jennifer

AcuRite Jennifer

  • 11801 Posts
  • 536 Reply Likes
Hello Bob & Al,

Thank you for letting us know. This is something we are currently looking into. We will update you once we have more information.
Photo of AcuRite Jennifer

AcuRite Jennifer

  • 11801 Posts
  • 536 Reply Likes
Hello Bob & Al,

Can you please tell me what model number of the IPhone you are using and what version you have?
Photo of bob.knievel

bob.knievel

  • 46 Posts
  • 1 Reply Like
iphone 5 running iOS 10.3.3 . The latest available for the iphone 5.
Photo of AcuRite Jennifer

AcuRite Jennifer

  • 11801 Posts
  • 536 Reply Likes
Hello Bob,

Please uninstall the mobile application, and reinstall it. How much memory is available on the IPhone?  Let us know if you are still experiencing the issue.
(Edited)
Photo of bob.knievel

bob.knievel

  • 46 Posts
  • 1 Reply Like
I uninstalled the application and reinstalled it.  That did not fix the problem.  With the app installed I still have 3.02 GB available.
Photo of Al Murra

Al Murra

  • 3 Posts
  • 1 Reply Like
I have iphone 7 running iOS 11.2.1...and have 20+GB of memory...I also tried uninstalling and reinstalling the application and that did not correct the problem...
Photo of AcuRite Jennifer

AcuRite Jennifer

  • 11801 Posts
  • 536 Reply Likes
Hello Al, 

Thank you for the update. We currently are investigating this. 
Photo of AcuRite Jennifer

AcuRite Jennifer

  • 11801 Posts
  • 536 Reply Likes
Hello All,

Thank you for the information. We are aware of the issue, and working on it. We will update you once we have further information.
Photo of AcuRite Jennifer

AcuRite Jennifer

  • 11801 Posts
  • 536 Reply Likes
Hello All,

There should be an update coming today. Please keep an eye out for an update on the App. Please let us know if there is anything further we can assist you with.
Photo of bob.knievel

bob.knievel

  • 46 Posts
  • 1 Reply Like
Problems resolved. Thanks.
Photo of AcuRite Jennifer

AcuRite Jennifer

  • 11801 Posts
  • 536 Reply Likes
Hello Bob,

We are happy to hear this was resolved for you. Please let us know if there is anything further we can assist you with.
Photo of Al Murra

Al Murra

  • 3 Posts
  • 1 Reply Like
Thanks for the app update...everything appears to be working correctly...
Photo of AcuRite Rachell

AcuRite Rachell, Employee

  • 6411 Posts
  • 200 Reply Likes
Hello Al,
We are happy to hear your app is working correctly after the update. Please let us know if you have any other questions. Thank you.