Lack of customer support

  • 2
  • Problem
  • Updated 2 months ago
Today makes 2 weeks since I emailed Acurite about my access. No response. I think I finally found a company with worse customer service than the cable company.  Pathetic.
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Donnie Faucette

  • 3 Posts
  • 1 Reply Like

Posted 3 months ago

  • 2
Photo of Mark Wagner

Mark Wagner

  • 139 Posts
  • 38 Reply Likes
Yes AcuRites customer support is currently the worst of any company I have ever dealt with. I purchased an Access in early January. It is non-functional due to a design defect according to AcuRite. I am supposedly on an email distribution list of affected AcuRite customers. I have received no communication from AcuRite for over 3 weeks even after numerous emails to them asking for some sort of update or at least a confirmation that they are still working on the problem. Next step for me will be to file a consumer complaint with the Wisconsin Attorney Generals office.
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Mike Person

  • 2 Posts
  • 0 Reply Likes
Two and a half weeks for me.  I'm thinking class action lawsuit as it pertains to the Smart Hub Access.
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AcuRite Rachell, Employee

  • 6236 Posts
  • 197 Reply Likes
Hello All,
We are very sorry for the delay in response. We can see that each of you have been in contact with the AcuRite Support Team regarding the issues you are currently having with your Access.  We are happy to assist you with these issues.  Please let us know if you have any questions. Thank you.