Issues maintaining a connection with the new Access hub

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  • Problem
  • Updated 1 month ago
  • (Edited)
I updated to the new Access hub a couple of months ago, and now have issues maintaining the connection. I did not have any issues with the old smart hub. 
I have a 5in1 Weather station (06004) and a wireless thermometer (00754). Sometimes, as often as 2-4 times a day, the access hub will loose connections, for a period as short as 30 minutes to as long as several hours from both devices. When the connection is lost, data shows as a smooth curve on the MyAcurite app, with no detail data. The digital display (06002) is actually farther away than the Access hub and always maintains a connection to the 5in1. When connected, the signal strength is strong.
The Access hub is located about 40' from my router (Ubee DVW32C1), and connected directly to it.I have switched internet wires to assure they were not the issue, no change.I have rebooted the router and the Access hub, and that helps for a short time.Even when the Access is not connected and sending data, the light is blue. The light on the router also shows it connected, but it does not transmit any data.
It happens at various times, and usually correct itself after a period of time. During these periods of non connections, I have no issues with my internet, What can be done to always maintain the connection to the Access hub?
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Karen Burns

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Posted 2 months ago

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Shawn Davis

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Karen, the problem is with AcuRite servers. Many, many users are having the same problems.
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John Beattie

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Yes, Karen, I have had the same problem and even have a separate thread going with many member replies, but nothing from acurite customer service.  Seems they are burying their head in the sand on this problem. 
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AcuRite Rachell, Employee

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Hello Karen,
We can see you have been in contact with the AcuRite Support Team regarding this issue. We do apologize for any inconvenience this has caused you. Thank you.
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Tom Bruin

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I have similar problem only mine can go up to 2 days before disconnecting
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AcuRite Rachell, Employee

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Hello Tom,

We have emailed you at the email address associated with your community forum account. Please check your inbox. Thank you.