Issues connecting the AcuRite Access

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  • Problem
  • Updated 2 months ago
I recently purchased two AcuRite Access to replace a Hub at one location and to install sensors at a new location.  I have not been able to establish a connection with either Access:  I load new batteries, plug in to router and plug into electric outlet.  Blue light immediately goes to solid, with no waiting, and stays on.  Small communication light at the back of the Access is blinking, indicating some communication, but the unit is not recognized by Myacurite.com.  I've switched ethernet wires, switched router plugs, and switched Access, but still not able to register the unit(s) on Myacurite.com.  Note, the old Hub at another location is working fine.

I've tried calling your support number, and have spent more than 2 houirs on hold.  Also left a call back number, but have not been able to speak with a representative.
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Richard Handley

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Posted 3 months ago

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Ramakrishnan Venkatasubramanian

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same problem imagine my plight, i am trying from outside US
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K Patrick

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This is terrible.  Acurite, please refund all of us!
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Andy Young

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Same problem here.
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Donald LaBarre Jr.

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Same problem too. I pulled out the smart hub, put it online instead of the  AcuRite Access and now everything works again, both sensors and updates to WU.  I think I will keep using it and when they stop supporting the hub build a Pi internet hub and a Davis Weather Station, tired of amateur hour...
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Gary Barth

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This thing does NOT work! Exact same results as the others. And I know my router is working because I can log onto it and see the MAC address for the unit. Smart hub is back on-line and working. How do I get a refund?
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Gary Barth

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This thing does NOT work! Exact same results as the others. And I know my router is working because I can log onto it and see the MAC address for the unit. Smart hub is back on-line and working. How do I get a refund?
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Stan

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Here too. Solid Blue light. I can connect to the Access webpage from another PC and see all my sensors. The router access is good but I can't register the device. Why all the secrecy about the cause that I've seen on another conversation?
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AcuRite Rachell, Employee

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Hello Stan,
I can see you were able to reach the AcuRite Support Team regarding this issue. Please let us know if you have any other questions. Thank you.
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Richard Handley

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 All, I don't have a good update.  In my earlier email I indicated I'd been on hold for 2 hours.  My update is I called again at exactly 7:30 a.m. and after 3-1/2 hours (started at 16th on line), I spoke with a company representative, Sarah.  She took all of my information (name, email, device numbers, Inspection sticker no., solid green light in front, blinking light in the back, etc.), and then said I needed to speak with a technician.  She transferred me to the technicial, and for another 3 hours I was on hold (I started at number 3 in line), until I hung up, late in the afternoon.  How much is my time worth vs. a $160 order?

I'm especially frustrated because my earlier Hub continues to work well; I'd like to support a good Wisconsin company, but if this were my company, I'd consider bankruptcy over fraud.
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AcuRite Rachell, Employee

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Hello Richard,
We are very sorry for any inconvenience you have experienced. I have emailed you at the email address associated with your community forum account. Please check your inbox. Thank you. 
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Jon008

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Everyone,
On Access I have found that you need to put your Wunderground info in, save it, check the box for sharing, then go back down and fill in the dot on the left under "sharing to Wunderground" go right and click "EDIT" then re enter the Wunderground password you just did before making sure you have selected "ACCESS" and not "SMARTHUB" - save it. Next go back up and edit the area where the check mark is, take out the check mark, "SAVE" then "EDIT" again, and put the check mark back on, "SAVE" this should make it work in a few minutes.
(Edited)