Issue with fridge/freezer monitor 00986A2

  • 1
  • Problem
  • Updated 4 weeks ago
Just received the fridge/freezer kit #00986A2. Doing a little testing, and I'm having an issue. I have everything set up, and so far so good. However, I am doing a little testing and running into a problem. I have the sensors set up in a room (at room temperature), and everything worked correctly (that's good). I then placed the fridge sensor in the fridge, and the temps are slowing dropping (that's good).

Here's the problem. While the freezer sensor is still in the room at room temp, I pulled the batteries from the sensor to simulate a loss of signal. The "current temp" does not change in any way. There is no indication that there is no signal coming from the sensor. The only way to get an idea that there is a loss of signal is the hit the CLR button on the display. The highs/lows for both sensors disappears (that's good), and once the fridge sensor sends an update, the high/low comes back for the fridge, but no new high/low for the freezer is displayed (which makes sense, since no update is occurring for the freezer). However, for the freezer, the "current temp" still remains at its last known temp.

So, it seems that the only way to know if there has been a loss of communication between the sensor and the monitor is to hit the CLR button, and if the highs/lows show these values again, there is communication between the sensor(s) and monitor. But if the highs/lows do not resume, then there is a communication problem.

It would seem that there should be some sort of indication that occurs automatically if there is loss of signal between a sensor and the monitor...either some sort of flashing icon, or the temp reading for that sensor should go blank.

Currently, I had the sensors at room temperature of 71 degrees. I pulled the batteries from the freezer sensor, and one hour later it is still reading 71 degrees (with no other indication of loss of signal). I did hit the CLR button, which did clear the high/low temps and have not yet returned (which makes sense), but it is still reading 71 degrees as the current temp. There seems to not be any type of automatic indication that loss of signal has occurred. The only way to check for communication is to hit CLR and see if the highs/lows update. If an update does occur, the high/low updates. If an update does not occur, the high/low does not return.

Is this normal? If so, it seems a little silly to have to take manual steps to check if there is communication occurring. There should be some type of notification done automatically that there is loss of communication..either by the current temp reading going blank (due to lack of an update of the temp), some type of on-screen icon indicating signal loss, or even some type of beeping from the monitor. There seems to be no indication of signal loss. Unless manual steps are taken (hitting the CLR button), a person could have a signal loss and temps in the freezer could begin to rise, and there would be no way of knowing of a problem.

Or, am I missing something?
Photo of Bart

Bart

  • 112 Posts
  • 77 Reply Likes

Posted 2 months ago

  • 1
Photo of Bart

Bart

  • 112 Posts
  • 77 Reply Likes
To add to this 'oddity', I have put the batteries back in the freezer sensor (still sitting in a room at room temp), and there appears to be no updating being done to the monitor. The light is periodically flashing on the sensor, but the high/low for the freezer temp is still blank. I am going to assume that the high/low (and current temp) will update once I hit the CLR button, but I have not done that quite yet. I'm just waiting to see if communication will resume on its own after putting the batteries back in. So far, it is not (after 6 minutes...I'm going to give it a bit longer and see if it finally updates on the monitor).
Photo of Bart

Bart

  • 112 Posts
  • 77 Reply Likes
I waited an additional 20 minutes, and the freezer high/low never did update. So, I hit the CLR button. The fridge updated correctly, but the freezer did not (high/low remained blank, current temp remained at 71). So, I decided to use the reset button on the back on the monitor. After the reset, the freezer came back up correctly.

At least, it seems, that if I have to change batteries, I have to ensure that communication is taking place again. Which is OK. I can live with that. But the lack of any type of indication that communication is lost between the sensor and the monitor is a problem. At this point, there seems to be no way of knowing if communication is lost unless you hit the CLR button, and see if the high/low updates.
Photo of Bart

Bart

  • 112 Posts
  • 77 Reply Likes
With all the various "quirks", I can live with most of them. The big problem is no indication of signal loss. I just read in someone else's post in here from a couple months ago that had the same issue, and the response from AcuRite was that while the temps should go blank (with dashed lines), it MAY simply display the last known temp. Is this true? AcuRite even finds this acceptable? If so, this device cannot be trusted. You will never know if you are getting true readings, or if there is currently signal loss and the display is simply stuck at its last known temp. If this is "how it works", then this will be getting sent right back. No way am I putting my trust in this if this is how it works. I hope someone from AcuRite will assist me soon with this, and confirm whether or not this "last know temp stuck on the screen" is accurate to have happen, so we can either get this problem fixed, or so I can get it sent back right away. If this is how it's supposed to work (or even MIGHT work), it will be sent right back.
(Edited)
Photo of AcuRite Rachell

AcuRite Rachell, Employee

  • 5899 Posts
  • 189 Reply Likes
Hello Bart,
Typically the readings on this unit will either read dashes or stop updating if communication is lost between the sensors and display.  When communication is lost between the display and sensors the unit will need to be reset to establish a connection to the sensor again.  We do appreciate your feedback and will certainly keep this in mind for possible future updates on the 00986.  Please let us know if you have any other questions. Thank you.